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Our story

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2019
  • Incom-CNS celebrates 30 years of success
  • Incom-CNS launches new website
2018
  • Awarded Gamma Platinum Partner status
  • Launch of Incom Wales
  • Winners of Comms National Awards – Best Enterprise UC Solution
  • Winners of Gamma Ball Rally, charity fundraiser
  • Finalists at Comms Dealer Sales & Marketing Awards – Best Apprenticeship Scheme
  • Finalists at Comms Business Awards  – Best Enterprise ICT Solution
  • Launch of new customer demo suite at Head Office
2017
  • Crowned Enterprise Reseller of the Year at Comms National Awards
  • Winners of Comms National Awards – Best Enterprise Cloud Solution
  • Business development team doubled in size
  • Awarded Virtual1 Elite Partner accreditation
  • Awarded Polycom Partner accreditation
2016
  • Deployment of Mitel’s largest digital transformation project in Europe, migrating 7200 users to IP at Manchester Royal Infirmary
  • Winners of Comms National Awards – SME Reseller of the Year
  • Winners of Comms National Awards – Best SME Cloud Solution
  • Winners of Comms Business Awards – Mid-market Reseller of the Year
  • Winners of Comms Business Awards – Mid-Market Convergence Solution
  • Awarded Mitel Gold accreditation
2015
  • Incom acquires Complete Network Services in merger deal
  • Finalists at Comms National Awards – Best SME Vertical Market Solution and Best SME Unified Communications Solution
  • Achieved BSI certification (FS 00448 ISO 9001:2008)
2014
  • Opened new Bristol office
  • Celebrated 10-year anniversary since management buyout
  • Became ShoreTel’s fastest growing northern reseller
2013
  • Highly Commended at the Comms National Awards -Enterprise Contact Centre Solution
  • Finalists at Comms National Awards – SME Unified Communications Solution
  • Shortlisted (for the seventh time) for Mid-market Reseller of the Year at the Comms Business Awards
  • Shortlisted at the European IT & Software Excellence Awards for SME Solution of the Year
  • Became ShoreTel Silver Champion Partner
2012
  • Awarded Investors in People status, following just a single visit from the assessor
  • Became a ShoreTel Champion Partner
  • Shortlisted in the Comms Business awards, for Mid-market Reseller of the Year
  • Became an Eclipse Authorised Reseller
  • Awarded Vodafone Silver Partner status
2011
  • Winners of Comms National Awards – Best Contact Centre Solution
  • Reseller of the Year runner-up, in Federation of Communication Services Awards
2010
  • Moved into prestigious new offices in Manchester
  • Incom completed acquisition of Yorkshire-based, IT and telephony consultants, Worth Comms
2009
  • Completed move to the latest British Standard (BS EN ISO 9001:2008)
  • Finalists at Comms Business Awards
  • Received ‘Commended’ award for customer excellence – The Bolton News & Bury Times Business of the Year Awards
2008
  • Shortlisted for Excellent Customer Service in Comms Business Awards
  • Became BT Openreach and BT Wholesale accredited
  • ‘Go live’ of first Cloud deployment, at world renowned London theatre company
  • Received award of excellence: Exceeding UK supply standards of excellence in Supply, Quality and Value
2006
  • Cisco SMB Select Accreditation achieved
  • Awarded Aastra Gold Partner status
  • First Wifi installation, for large hotel group
2005
  • Finalists at Comms Channel Awards – Reseller of the Year
  • Zyxel Silver Partner registered
  • First broadband installation undertaken
  • Deployed 1st IP DECT, at large composites company in the Midlands
2004
  • David Hughes and Jason Kilvert completed a management buyout of Incom
  • Became Panasonic Premier Partner
  • Provided telephone line rental through own billing platform
2003
  • Became a Zeacom Partner
2002
  • Awarded NEC Accredited Reseller status
2001
  • Achieved Microsoft Accreditation
  • First Voice Over IP Installation, for a plant hire company
2000
  • Launched Network Services division, offering cheaper telephone calls through our own billing platform
1998
  • First ISDN2e and ISDN30e installation, at a national hotel chain
1996
  • Installed 1st DASS2 ISDN 30, at a large American company based in Wales
1995
  • Became Aastra (formerly Ascom) Accredited Reseller
1994
  • Awarded nationwide LCR Contract for a leading supermarket chain
1993
  • Authorised Mercury (now Cable and Wireless) Reseller
1989
  • Incom was born!
  • Achieved BSI Quality Assurance
  • Awarded Panasonic Authorised Reseller

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Real People

We are highly skilled individuals who collectively deliver world-class solutions and customer service

Meet the team

Want advice on the right communications solution for your business? We can help.

Get in touch
Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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