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Want advice on the right communications solution for your business? We can help.

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From the company’s inception in 1989, through a management buy out, multiple acquisitions and impressive organic growth, the Incom-CNS Group has become the UK’s ultimate communications partner. We are renowned for delivering award-winning solutions and service to our loyal customer base, which includes well known brands such as Haribo, The Range Superstores, Chubb and Manchester University NHS Foundation Trust.

The group's directors strive to continue the growth of the business, improving customer experience and developing our highly skilled team. From our successful apprenticeship scheme, nurturing home-grown talent and promoting from within, to attracting the finest and most experienced within our industry. We are a professional, motivated, vibrant and happy team.

David Hughes

Group CEO

One of the founding employees of Incom in 1989, David advanced through the ranks of the sales team to become sales director, then spearheaded a management buyout in 2004 alongside business partner, Jason Kilvert. As group CEO, David has been fundamental in the significant growth of the company, securing many prestigious national contracts, driving acquisitions and attracting top industry talent to join the UK’s best communications team, now approaching 100 members.
Strong customer service, a healthy work/life balance and the welfare of his colleagues are his key motivators.

Jason Kilvert

Group CTO

Jason has over 25 years’ industry experience, joining Incom as a storesman and working in purchasing, before progressing through the engineering side of the business to technical director. Following the MBO in 2004, his breadth of knowledge and insight proved invaluable as he and David honed the company, increasing profits and turnover. Jason has overseen the development of the service department during a period of impressive organic growth and the integration of multiple acquisitions. This department remains his key focus, as he builds a talented team and develops systems to continually improve customer experience.

Ian Hargreaves

Group CFO

Ian looks after the day to day and strategic financial affairs of the Incom-CNS Group. Having completed a BA Honours degree in accountancy and qualified as a business finance professional and chartered accountant, Ian was director of a large north west accountancy firm before joining Incom in 2014 to lead the growing finance team.

One of Ian’s many claims to fame is that, as a trainee chartered accountant, one of his jobs every month was to write up Rick Astley’s cash book and reconcile his bank statements!

Grant Counsell

Group Sales Director

Grant has 25 years’ industry experience and, since joining Incom in 2000, has been responsible for securing many large customer contracts, including Northern Powergrid, Royal Air Force Museum and The Range Superstores.

As group sales director, Grant heads up a team of business development managers, working on large scale and complex solutions for nationwide customers across all sectors. Grant uses his in-depth solutions knowledge to help customers improve productivity and profitability from their investment in communications technology.

Aiden Crawford

Engineering Director

Aiden started his career in 1998 as a cabling and telecoms apprentice and quickly progressed to a senior engineering role, contracting for Mitel. In 2006, he launched Complete Network Services (CNS) with Damian Lawlor and Paul Ingham.

As engineering director, Aiden is responsible for managing large scale installation projects. Applying his expertise to many sectors, Aiden has been particularly instrumental in the growth of the group's impressive reputation in the healthcare sector.

Paul Ingham

Client Service and Support Director

Paul has over 30 years’ industry experience, starting out as a telecommunications electronic engineer apprentice in the British Army. He went on to work for Mitel as a 2nd line engineer, designing and implementing enterprise projects, where he met his fellow CNS directors.

Paul prides himself on building long term customer relationships and uses his comprehensive technical knowledge to ensure all aspects of customer solutions are successfully implemented and continually supported.

Dean James

Joint MD Incom Wales

Dean has 20 years’ experience in the communications industry. Having started as an engineer, he advanced through the ranks of his employer to become technical director, before launching Incom Wales in 2018 with co-director, Ian England.

Dean’s background means he has both technical knowledge and hands-on, behind the scenes experience of delivering successful solutions. He believes strongly in excellent customer service and reputation, from solution architecture and design, to installation and maintenance.

Ian England

Joint MD Incom Wales

Ian has over 22 years’ experience, having been a respected sales director of another business communications company before the launch of Incom Wales.

Ian’s primary focus is on building and maintaining customer relationships and ensuring that every solution is the right one for that specific customer. As an account manager, he makes sure his customers continue to receive best pricing and continued support as he backs up every solution with his excellent technical knowledge.

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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