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Wellbeing: Out of office

With the COVID-19 crisis still impacting heavily upon all of our daily lives, we thought we would use our blog to focus on the positives of the situation and share our own experience of trying to maximise employee wellbeing during these extraordinary times.

Having enabled the majority of our team to work from home early on in the outbreak, we had a firm foundation from which to support our customers as they followed suit and made the transition to similar, remote working solutions. (You can read more about our technical response to rapidly deploy remote-working in our ‘self, case study’.)

Alongside supporting our customers, our priority throughout the crisis has been the health and wellbeing of our team. Keeping employees as safe as possible of course means social distancing, but also involves an ongoing commitment to emotional wellbeing during this time of uncertainty and upheaval.

At the beginning of lockdown, our directors recognised that the implications of the Coronavirus pandemic were likely to put pressure on team members for a variety of reasons. From those who would be subjected to enforced solitude, those having to manage childcare or home schooling alongside work, or those facing the potential risks of continuing to visit customer sites as key workers. As such, the board set up an agreement with an independent, professional counsellor whereby any member of the Incom-CNS team could access complimentary remote counselling sessions, as needed. The team has been continually encouraged to reach out for this support if they feel they would benefit from speaking to somebody about the challenges they are facing.

Throughout the crisis, the board has shared concise, company-wide, updates following announcements on government guidelines or medical advice. Staff are kept fully informed on the impact of any changes to our current or future plans and an open-door policy remains in place via telephone and videocall, with staff actively encouraged to contact Directors with any queries.

Our internal communications and in-house social network also help staff keep in touch with each other and share general news and successes. Recent, feel-good announcements include the welcoming of a new baby boy to the Incom-CNS family, celebrations for our apprentices’ success at college and regular posts regarding our company reward scheme, which recognises those individual and team efforts that go above and beyond the call of duty.

As a business, we are incredibly proud of our team. From those key workers who have been on-site supporting frontline customers throughout lockdown, to those working from home or furloughed during these extraordinary times. Many team members have been using their own initiative to keep up morale across the company community. This Friday sees the third of our well-attended, Incom-CNS quiz nights, organised and hosted by IT manager, Andy. And who needs Joe Wicks? We’ve got Mobile Business Manager, ‘Dumbbell Dave’, putting us through our paces three times a week in this online, team bootcamp!

Top tips for wellbeing ‘out of office’

Stay connected – Communication is essential to completing collaborative tasks efficiently. Teamworking also provides an important sense of belonging and self-worth, allowing us to share positive experiences and provide peer to peer support.

Stay active – Physical exercise releases endorphins in the brain which increase positivity and improve our mood.

Keep learning – Developing our skills enriches our state-of-mind. Encourage your team to share experiences and transfer knowledge between departments to gain insight and strengthen your business. The now widespread use of videoconferencing software is a great example of the upskilling taking place during lockdown.

Be kind – The theme of this year’s Mental Health Awareness Week was kindness. Be generous with both your time and expertise to help yourself and others.

Be mindful – Paying more attention to the present moment can improve your mental wellbeing. If you are working from home, take the time to appreciate the benefits of your new working environment, which allows flexibility in your working day and maximises your time as the commute moves from highway to hallway!

This has certainly been a unique situation, both for our business and all our personal lives, the repercussions of which will inevitably impact on our day to day lives for the months and years to come. While we are missing spending face to face time with our colleagues and the camaraderie of a shared working space, the team at Incom-CNS is making the most of the technology and investing time and effort to maintain positive connections and keep team spirit high.

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


    Manchester University NHS Foundation Trust

    The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

    Premier Holidays

    The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

    The Range Superstores

    Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

    Harley Medical Group

    Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

    Stafford and Rural Homes

    The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

    Nine St John Street Chambers

    We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

    Ison Harrison Solicitors

    Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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