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Want to give your customers the perfect first impression?

Bespoke on Hold Messaging Solutions

On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages. Or worse still – silence or beeps!

Customers are the most important thing to your business! However, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of their reputation.

How can professionally voiced on hold and auto attendant messages benefit your business?

  • Keeping your customer’s attention – 34% of callers who hang up will never call back. If there is no message or music to keep them interested, they’re likely to hang up
  • Improved efficiency and productivity – Auto-attendant allows your callers can be directed to the right department by picking the correct option. As a result, interruptions are reduced and productivity increased. This is due to a decrease in the amount of times your team are having to answer calls that are not related to their department.
  • Increases product and service awareness – 20% of callers make a purchasing decision based on an on-hold message they’ve heard. On hold messages provide the perfect opportunity to advertise other areas of your business that may suit specific customers
  • Enhancing your brand image and reputation – a professional audio message and music to suit your business will make your company sound more professional. Ultimately leading to customers believing you’re a reliable business
  • Nurturing customer relationships – updating your messages to suit occasions or thanking your customers for their business and patience will build a personal connection with your clients
  • Psychologically reduces your hold time – 90% of callers will hang up after 40 seconds if confronted with silence. The use of music and messages will provide a more pleasurable on hold experience, making time fly by!

In Conclusion

Professionally voiced on hold solutions and auto attendant message will allow you to build a better customer experience using customised scripts and music, which are used when your client is on hold or transferred. They can vary in length and in their content and can be professionally recorded with a specific type of voice. Or, you can feature in the script yourself!

The music you choose alongside these scripts can reflect the nature of your company and industry. The choice is yours, whether that is relaxed and calming or upbeat and motivational music.

How We Can Help

With over three decades experience delivering multi award-winning communications solutions to our customers, our expert team can help you create a bespoke on hold solutions and auto attendant solution which will help increase sales opportunities, enhance customer service and improve efficiency and productivity.

For more information, speak with our expert solutions team on 0161 788 0000 email sales@incom.co.uk

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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