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The nominees are…

As the Emmys mark the start of the Awards Season in Hollywood, on this side of the pond the nominees were announced for the business communications industry equivalent, the Comms National Awards, with the Incom-CNS team creating ripples, once again, as finalists in two categories.

We are delighted to be shortlisted in the Best Enterprise UC (Unified Communications) category for our Mitel MiVoice Business solution, with MiCollab and Microsoft Teams, at global wire product manufacturer, Gripple; but we are perhaps even more proud of our finalist status in the one off, ‘special category’ for 2020, the Keeping Britain Working Award.

To be considered for this special award, entrants must demonstrate how they have gone above and beyond to ensure a vital customer was able to keep communicating during the Covid-19 crisis. Our submission was centered around our work for the Manchester University NHS Foundation Trust (MFT), one of the largest acute Trusts in the UK, employing over 20,000 staff.

As the pandemic began to impact the UK, our expert team worked alongside MFT to adapt existing Mitel solutions and plan and implement new projects across multiple hospital sites, to tight timescales. The work included the migration of 300+ NHS staff to remote working, to create space for Covid-19 wards, and the installation and management of a new (and extremely busy) contact centre, purpose-built for agents managing the NHS Test and Trace service.

Incom-CNS Engineering Director, Aiden Crawford, comments: “To be shortlisted for one of these awards is an honour in itself, but we are particularly proud to be acknowledged for the work of our team supporting frontline services. It really was ‘all hands on deck’ at the beginning of the year, as we had to respond rapidly and meet the requirements of multiple MFT hospital sites. The team has worked tirelessly behind the scenes throughout the pandemic and continues to do so.”

The winners of the Comms National Awards 2020 will be announced on 22nd October as the ceremony is live streamed from the London Marriott Hotel, Grosvenor Square.

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    Manchester University NHS Foundation Trust

    The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

    Premier Holidays

    The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

    The Range Superstores

    Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

    Harley Medical Group

    Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

    Stafford and Rural Homes

    The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

    Nine St John Street Chambers

    We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

    Ison Harrison Solicitors

    Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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