Stafford and Rural Homes Enhances Tenant Services with ShoreTel
Stafford’s largest social landlord, Stafford and Rural Homes (SARH) has deployed a ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution from Incom Business Systems to enhance the delivery of tenant services.
ShoreTel UC platform replaces a Cisco system and supports over 150 extensions, delivering comprehensive contact centre management, automated call reporting, internal call distribution, increased system resilience and reduced telephony costs.
ShoreTel’s UC platform provides built-in scalability and flexibility, helping SARH to respond quickly to changes in organisational infrastructure and working practices. The platform supports multi-channel tenant communications and delivers a lower total cost of ownership from efficiency savings, aiding compliance with the Homes and Communities Agency’s Value for Money (VfM) standard.
Grant Counsell, Corporate Sales Director at Incom, comments, “The significant pressures on those responsible for delivering tenant services is driving a technology-based revolution in the housing sector. The ShoreTel solution designed by Incom will enable Stafford and Rural Homes to benefit from advanced yet easy to use end-user features that assist with staff collaboration and support greater efficiencies in their tenant interactions.”
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