Stafford and Rural Homes Enhances Tenant Services with ShoreTel
ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution for Stafford Rural Homes
Social landlord, Stafford and Rural Homes (SARH) has deployed a ShoreTel housing communications solutions from Incom-CNS, enhancing delivery of tenant services.
ShoreTel UC platform replaces a Cisco system and supports over 150 extensions. As a result, it delivers:
- Comprehensive contact centre management
- Automated call reporting, internal call distribution
- Increased system resilience
- Reduced telephony costs
ShoreTel’s UC platform provides built-in scalability and flexibility, helping SARH to respond quickly to changes in organisational infrastructure and working practices. The platform supports multi-channel tenant communications and delivers a lower total cost of ownership from efficiency savings. It also aids compliance with the Homes and Communities Agency’s Value for Money (VfM) standard.
“The significant pressures on those responsible for delivering tenant services is driving a technology-based revolution in the housing sector. The ShoreTel solution designed by Incom will enable Stafford and Rural Homes to benefit from advanced yet easy to use end-user features that assist with staff collaboration and support greater efficiencies in their tenant interactions.” Grant Counsell, Group Sales Director.
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The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.
The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.
Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.
Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.
The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.
We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.
Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.