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Stafford and Rural Homes Enhances Tenant Services with ShoreTel

Stafford’s largest social landlord, Stafford and Rural Homes (SARH) has deployed a ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution from Incom Business Systems to enhance the delivery of tenant services. 

ShoreTel UC platform replaces a Cisco system and supports over 150 extensions, delivering comprehensive contact centre management, automated call reporting, internal call distribution, increased system resilience and reduced telephony costs.

ShoreTel’s UC platform provides built-in scalability and flexibility, helping SARH to respond quickly to changes in organisational infrastructure and working practices. The platform supports multi-channel tenant communications and delivers a lower total cost of ownership from efficiency savings, aiding compliance with the Homes and Communities Agency’s Value for Money (VfM) standard.

Grant Counsell, Corporate Sales Director at Incom, comments, “The significant pressures on those responsible for delivering tenant services is driving a technology-based revolution in the housing sector. The ShoreTel solution designed by Incom will enable Stafford and Rural Homes to benefit from advanced yet easy to use end-user features that assist with staff collaboration and support greater efficiencies in their tenant interactions.”

Learn more about Incom’s solutions for housing providers here. 

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We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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