Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Seasonal Greetings and Service Desk Support!

The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on the following days:

  • Monday 24th December
  • Tuesday 25th December
  • Wednesday 26th December
  • Tuesday 1st January

Out-of-hours support will be in place as normal for customers who have out-of-hours support contracts, meaning you will be able to raise any urgent faults in the usual manner, via the Service Desk number – 0161 788 4400.

To continue to offer support to all our customers over the festive period, we will also be operating a skeleton staff during normal business hours, on the following days:

  • Thursday 27th December
  • Friday 28th December
  • Monday 31st December

Our staffing levels and opening hours will return to normal on Wednesday 2nd January 2019.

Festive Holiday Message – Programming Service

Don’t leave it too late to organise yours! Our team will be happy to book in a date and time to help you set up the greeting on your telephone system for over the festive period. Please contact our Service Desk on 0161 788 4400 with any requests by Friday 14th December at 5pm.

Could you win more business with a bespoke audio message?

20% of callers who hear a bespoke audio message on hold will make a purchasing decision based on information they have heard.

Let our experienced team help you design an Audio Messaging Solution that suits your business, sector and objectives, delivering an impressive impact every time, reducing caller abandonment and increasing profitability.

Learn more about our Audio Messaging Solutions here.

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

What we’re saying

29th Jul, 2019

The benefits of fully managed services

Read More
24th Jul, 2019

Another day, another award!!

Read More
10th Jul, 2019

Incom-CNS Charity 5-aside Football!

Read More