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Mitel Completes Acquisition of ShoreTel

Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel ‘House of Excellence’ as Mitel completes its $500 million acquisition of ShoreTel this week.

The deal is one of the largest ever unified communications mergers. As a result, it positions Mitel as the second biggest, global UCaaS provider; inevitably accelerating the rate of development for cloud based innovations as the company further invests in the market. Mitel CEO, Rich McBee, comments: “As of today, we are stronger. Our footprint is global, our combined talents will create an extraordinary new force in cloud communications. It’s not 1 plus 1; more like a multiplication of complimentary and unique skills and talents.”

So what does this mean for Incom-CNS customers?
The Incom-CNS Group is a ShoreTel and Mitel Gold Partner, providing its customers with award-winning solutions from both vendors’ portfolios for almost three decades. The early selection and backing of these two industry giants shows sound foresight from the Incom-CNS Board. This cements the Group’s partnership with a global powerhouse. Above all, it reaffirms their position at the leading edge in UCaaS, Cloud and Digital Transformation.

Delighted at news of the deal, CEO David Hughes comments, “Over the years, we have become the ‘go to’ trusted partner of choice in the UK for all things Mitel and ShoreTel. The coming together of our two selected vendors will align the best from both companies in terms of technology, products and capabilities, which can only result in a better experience for our customers.”

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We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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