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Leeds Law Firm Chooses Incom as Sole Provider

Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new Wide Area Network (WAN) and manage their entire business mobile requirements.

The announcement swiftly follows Ison Harrison’s deployment of a ShoreTel Unified Communications (UC) platform delivered by Incom. In combination, the WAN and ShoreTel UC platform offers maximum flexibility to meet Ison Harrison’s ambitious growth plans. This is a critical requirement following the law firm’s recent merger with Maurice Smiths solicitors. The WAN connects ten offices across Leeds and the surrounding areas using MPLS. This allows voice calls to be given priority over data bandwidth to guarantee service levels.

Incom has also taken over the management of the firm’s business mobile estate, including Apple, Windows and Android handsets. Delivering significant tariff savings, the new mobile contract offers a comprehensive package with a healthy data allowance. End-users gain maximum flexibility to upgrade to the latest smart devices during the term of the contract. Incom delivers this enhanced service for a highly competitive fixed cost per month. This enables Ison Harrison to achieve accurate device cost management.

Michael Peel, Operations Partner at Ison Harrison, comments, “The new WAN enables us to guarantee that all our voice calls will be given priority. This will help us to enhance our customer service. We are also set to achieve a significant monthly cost saving on our mobile costs too. Our decision to select Incom as our sole communications provider reinforces their exceptional levels of service and the trusted partnership we have with them. I wholeheartedly recommend Incom to any law firm in need of expert guidance on any aspect of deploying advanced communication technologies that deliver cost savings, enhanced functionality and a fast ROI.”

Grant Counsell, Corporate Sales Director at Incom Business Systems, comments, “We have worked closely with Ison Harrison over many months to understand their business challenges and goals. Taking a holistic approach to their communication requirements enables us to deliver future-proofed solutions that will meet all their critical outcomes and maximise their investment in advanced technologies. I’m delighted that we have been chosen as their sole communications provider and look forward to helping Ison Harrison retain their place as a major player in the legal sector for many years to come.”

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Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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