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Is your communications infrastructure future-proof?

The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent thinking their communications infrastructure and planning for the future. Technologies are also developing fast, and businesses need to embrace them, or risk being left behind.

Here are some points to consider:

  • New ways of working: Many people undertake work on the move, outside of routine hours, or away from the office. The terms agile, mobile, remote and homeworking have become part of our everyday vocabulary.
  • Customer communication: Customers can contact a business via many different channels of communication: email, phone, instant message, web chat and social media. Businesses need to update customer information, regardless of how that customer gets in touch.
  • Data Security: Tougher legislation has been introduced, governing how data is handled and stored. A breach in security could not only be damaging to reputation but could result in a hefty fine too.
  • Changing needs:A business may enjoy a period of rapid growth (and subsequent increase in capacity demand) or could experience the need to scale-back or change direction. Lack of flexibility could hold the business back.
  • Business Focus: Most business owners understand the need for their team to be focused on growth and development. Therefore tasks which may drain resources if undertaken in-house may be outsourced.

Cloud computing and telephony are revolutionising the way businesses operate. They offer flexibility and the reassurance that your organisation is ready for the future. Here are 5 key ways that migrating to the cloud can address the above business needs:

#1 – Mobile working

Employees working away from the office will need a suitable device (laptop, tablet or smartphone). They may require connection to the company network, in order to access the information and data needed for the task at hand.

Mobile working can increase the security risk to a business, due to access of data through a public, unprotected network, such as the Internet. Cloud telephony systems protect the business from a potential data or security breach, with the use of a VPN (Virtual Private Network).

#2 – Keeping track of customer contact

Cloud telephony is a multimedia system, which unifies the communication channels your customers use to contact you. It can handle voice, data, video and instant messaging using a secure private network. It also offers CRM integration, so you can track all points of contact and enhance customer service.

When customers call a company, they will often make a decision based on their experience. If their call goes unanswered, they may decide to hang-up and are highly unlikely to call back.

Cloud telephony allows you to set-up auto attendant messages to greet and update your caller and choose appropriate music for them to listen to while they wait. These simple steps help to retain callers for longer, giving you the chance to take the call and gain a new customer.

#3 – Enhanced security

Both cloud telephony and computing systems offer more advanced security than traditional systems. The use of a VPN will protect the integrity of data used via mobile devices and lesson the likelihood of a security breach.

Most cloud security breaches occur due to user error (inadequate or duplicate passwords for example), and not from being hacked! However, Cloud IT builds a sound security infrastructure, which makes cyber-crime far harder to commit.

Furthermore, data can be encrypted before it is sent or stored. It can only be accessed with the encryption key, which offers an additional layer of security.

#4 – Agility

Cloud-based solutions do not require the hardware needed for on-premises servers. Should the business headcount change, you can downsize or upscale your provision, without wasting money on unnecessary equipment, or needing to invest in additional hardware.

As the business needs change, services and capacity can be added or removed accordingly, and without delay. Changes to the configuration of the communications infrastructure are relatively easy to make. So there is no need to commit to requirements way ahead of time.

Cloud services are provided on a pay for use basis. You will need never pay for what you don’t use and you can respond quickly to increased demand.

#5 – Outsourced services

There are a number of key features that will allow staff members to use their skills on business-focussed tasks. Our cloud-based call centres can help your business by taking care of customer contact in a professional and efficient manner. Managing this in-house can put a strain on resources, particularly when call volumes are varied and unpredictable.

With cloud computing, we manage your business communications infrastructure, so no more need for expensive IT engineers, or in-house troubleshooting. This means your IT team are free to focus on core business improvements.

You can configure Cloud-based solutions to your current needs and scale thanks to their flexibility, advanced security features and reduced costs. If you would like to know more about how to future-proof your communications infrastructure, please call 0161 788 0000 or email

Get in touch

0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.

Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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