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Incom Supports BBC Children In Need Appeal

Watched by over 7.7 million viewers, this year’s BBC Children in Need raised a record £37.1 million to help disadvantaged children and young people in the UK – and we were part of the big fundraising night!

Employees from Incom, CNS and Mitie helped the BBC to raise over £37 million for the annual BBC Children in Need appeal, travelling to Mitie’s award-winning contact centre in Thorp Park, Leeds, to answer the phones and take donations from the public.

Staff were delighted to offer their support to Mitie, who operate a leading-edge Mitel contact call centre designed, installed and supported by Incom-CNS. Mitie’s advanced multimedia contact centre ensured that the flagship site was considered a safe pair of hands to take calls on the big fundraising night.

A team of over 100 volunteers manned the phones, with everyone entering into the spirit of the evening and supporting this year’s theme of “dressing as your childhood hero”. During the evening, we were responsible for monitoring 50 telephone lines and processing the public’s donations and during the course of the evening, not a single call was dropped.

David Hughes, Managing Director of Incom-CNS, comments, “BBC Children in Need is an important event in our calendar and once again, I’m delighted that the team jumped at the chance to get involved. It is fundamental to our business to give something back and as many of our staff have children, grandchildren, nieces and nephews, this is a cause we can really relate to. Everyone had a brilliant evening, enjoying the amazing atmosphere and doing their best to support this incredible fundraising effort. We can’t wait for BBC Children in Need 2016!”

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Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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