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Incom Selected to Help Launch ShoreTel Cloud in the UK

With the introduction of ShoreTel Cloud for Partners, Incom-CNS is delighted to have been selected to help launch this new solution to customers by offering a choice of user profiles including contact centre, mobility and UC. The channel only solution is based on ShoreTel’s platform and advances its strategy to provide choice and flexibility for mid-market customers wanting to implement UC solutions on a pay-as-you-go model. The scalable solution also enables capex purchases to be mixed with the opex spending model.

With ShoreTel Cloud, UK customers can purchase, deploy and manage ShoreTel systems on-premise, and they can also choose to have those solutions delivered from the cloud by partners as a subscription service,” said Adrian Hipkiss, VP of EMEA at ShoreTel.

The introduction of ShoreTel Cloud for Partners is a direct result of research gathered from the UK channel showing a customer requirement for cloud services and growth in Unified Communications as a Service (UCaaS).

“The solution has also been designed to meet the requirements of the ShoreTel channel by complementing their existing access call bundles and other managed services, enabling them to create complete end-to-end managed services,” added Hipkiss. ”More and more UK organisations are looking to the cloud as the most effective solution for their communication needs. ShoreTel Cloud for Partners is an opportunity for customers to buy into a cloud solution and have access to genuine choice and flexibility, which is particularly important in the competitive UK market. Our goal is to deliver, via our partners, high customer satisfaction and the low total cost of ownership of a stand-out managed service.”

David Hughes, Managing Director of Incom, comments, “ShoreTel Cloud for Partners complements the existing services we offer in support of our customers’ network infrastructures like WAN and LAN. The result is a solution that’s highly available, feature-rich and customisable to meet individual customer requirements.”

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Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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