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How would your business respond to server failure?

What would be the cost to your business if your current server failed?

It’s the stuff of nightmares…the server has gone down, data cannot be accessed, customers are waiting, and you don’t even know if their data is safe.

Traditional on-premises or data centre servers are increasingly vulnerable to failure, and when it happens, getting back up and running can be a time-consuming and costly exercise. You will need a highly trained IT engineer (they don’t come cheap) and possibly replacement parts for your hardware (ditto).

Meanwhile, your employees are twiddling their thumbs, you are unable to serve your customers and the worry that a security breach has occurred is looming in the background.

There is a better way

Traditional servers are vulnerable to damage through fire, flood or extreme weather events, and through fluctuations in temperature. They also need regular cleaning, as dust and dirt can get trapped in the server and cause it to malfunction or even catch fire. Negating the need for this bulky hardware can therefore be a positive for health and safety, cleaning costs and office space.

With cloud computing, traditional IT hardware is replaced by a virtual server, through which you can run all the business applications. This immediately removes the need to maintain and repair ageing hardware, and the cost of calling for expert help.

Your cloud IT provider essentially runs your infrastructure for you, so no need to have an in-house IT team on standby to deal with a system failure. Your IT trained staff will therefore be able to turn their expertise to business-focussed improvements, rather than responding to technical difficulties.

Prevention is better than cure

Cloud-based servers carry a sophisticated system for managing and monitoring your applications, round the clock. This means any event that has potential for disruption will be instantly flagged and your cloud provider will be able to intervene to correct the problem.

This monitoring capability makes total server failure highly unlikely in the first place, as there is visibility on any minor event that could eventually lead to system outage. Furthermore, your provider will issue you with regular reports, so you can track the performance of all your applications and modify your infrastructure where necessary.

Enhanced security

Nothing in the world of IT is 100% fail-safe, but a cloud-based server has a robust security infrastructure built-in. Should the worst happen, recovery is swift, and the integrity of your business data is far more likely to remain intact.

Your cloud provider will run automated backups, which take advantage of secure data centres to mirror and store your business data. This data can then be accessed as part of the disaster recovery plan, which will limit damage to the business and unnecessary downtime.

Service expectations

You will have an agreement in place with your cloud provider, which sets expectations around the on-going service they will offer you. This will include response to routine change requests: an appropriate timescale for responding to and implementing requests made by you.

Your SLA (Service Level Agreement) will also contain details on how they will respond in the event of system failure and outage. This should be written into your Business Continuity Plan. The onus will no longer be on you to instigate repair and recovery of your server, so you and your team can remain customer facing, while the problem is fixed behind the scenes.

Migrating to cloud computing will not only make server failure far less of a risk but will enable the response and disaster recovery to be swiftly implemented, in the unlikely event that it does.

To find out more about our cloud computing services, and how we keep your business up and running, please contact us here.

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0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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