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Do Your Business Continuity Plans Cover Telecoms?

No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software failures and even terrorism, cross our minds?

Most of us worry about cashflow issues. Not closing enough deals. Coping with demand. Looking after customers. Managing staff, and other daily challenges. Next, we worry about long-term objectives and active projects. But whether we are prepared for an unexpected disaster: that worry doesn’t often make it onto an actionable to-do list.

Not Enough Companies Have Business Continuity Plans In Place. 

And yet, according to industry research, 20% of companies will, at some point, suffer a serious disaster. The majority – 80% – will fail within 13 months and from those that survive, 53% won’t recoup the losses they incurred as a result of the disaster.

Every moment your phones, email and other communication channels are down; you are losing money. Can you afford not to have a continuity plan that covers telecoms?

What A Business Continuity Plan Should Include

Every business continuity plan is unique to each business. Operational considerations for a retailer are different from the needs of an insurance provider, or solicitors. Larger firms need more complex plans, but this also means they should have the resources to setup somewhere else temporarily in the event of an extreme emergency, such as a fire.

However, even with operational differences that vary from company to company, communication is key for continuity planning. Here are a few of the essentials that every plan should include.

#1: Disaster Roles

In most cases, not everyone will be able to do the same work in the event of a disaster. Depending on the severity, plan each staff members role should a disaster strike – with a view to ensuring everyone is either working to manage external communications or focusing on getting the business operational again.

#2: Data Backup

Make sure your data, from customer records to accounts and orders, is secure. Businesses that lose data face a significant risk of failing. Cloud-based backup, with at least one redundancy, is the only sensible precaution to take. On-site data is highly risky since that is where disaster could easily strike.

#3: Review Assets

In the event of a fire, flood, theft or another disaster that causes serious damage to your premises, review the assets you have – that are undamaged – and useable again. Report all damages to your insurance company as soon as you can.

Rescue what you can to reduce the cost of getting set up again, and see what staff can use (if computers are damaged) instead. All of which is easier if files are stored in the cloud and easily accessible.

#4: Re-establish External Communications

Cloud communications ensure this can be done without one day’s downtime. Landline numbers can divert to mobile phones or other landlines. Plus, you can use email and social media to alert customers and potential customers of any disruption.

Getting back in contact with your customers is the quickest way to reassure them that everything is getting back to normal – even if it could involve a few days or weeks of disruption – and services are as uninterrupted as possible. It is also reassuring for staff to focus on problems they can fix unless they are involved with helping get the company operational again.

Like email and social media, telecoms are such a normal part of business operations that it can be easy to overlook these essentials. Even if you think a disaster is unlikely, you can’t take the risk of not being prepared. If your business is ready to handle a disaster, with a focus on business continuity, you will have a greater chance of surviving one. Especially if your data is backed up and communications can be quickly re-established with customers, suppliers and sales prospects.

Worksheet: Emergency Communications Plan worksheet

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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