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Guest Blog from Virtual1 CEO, Tom O’Hagan

Delivering connectivity to the UK’s second internet city!

Guest blog – Virtual1’s game changing network

Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to planning our network expansion some 2 years ago, our relationship with Incom-CNS and our intention to support a strong partner made Manchester an obvious choice to host one of the core parts of our enlarged network. We knew that Greater Manchester and indeed much of the north, did not have access to the sorts of connectivity speeds that London enjoys, and certainly not at the same sort of commercials.

Virtual1 had previously specialised in delivering fibre connectivity directly inside Greater London, whilst aggregating other networks to service businesses nationwide. Using our own network gave us a distinct commercial and technological advantage, and we were keen to deliver these benefits to Incom-CNS, on their own doorstep in Manchester.

Manchester already has the infrastructure to claim the UK’s second internet city – it is home to the second site of LINX – (London internet exchange) through which traverses much of the UK’s internet traffic.

Manchester a now key hub of our new nationwide network, with our network footprint stretching across Greater Manchester and the Northwest. With 19 lit exchanges, from Liverpool to Bolton & Blackburn, we can help our partners connect businesses across the region.

Virtual1’s Network

Our network isn’t all about just driving down the price, we have also been keen to address how the connectivity industry has lagged behind the wider IT world in terms of service. We wanted to remove the lead times of days for changes and put the control of our network directly into Incom-CNS hands, so they can deliver a market leading service experience, without us slowing them down.

We were the first UK network to deploy and deliver a fully software defined carrier network, which gives Incom-CNS direct control over the solutions they provide to their customers, from bandwidth flex and VLAN resizing, to quality of service settings, all in real time.

Working closely with Incom-CNS, we have also ensured that our network is privately connected to many of their wider solutions. Understanding their product portfolio, we can take a solution-based approach, which ensures that all traffic remains private and secure, with ownership of data from end to end, fault diagnosis and performance can be tightly controlled, and optimal performance assured.

This close relationship ensures that Incom-CNS customers can benefit from cutting edge connectivity, combined with Incom-CNS own service excellence and commercially compelling solutions.

Who are Virtual1:

Virtual1 – the UK’s Most Advanced Network

We operate the largest and most advanced business only fibre network in the UK, connecting over 180 towns and cities across the country. We are a wholesale only business, who works exclusively through our Partners to deliver market leading solutions.
Built upon state-of-the-art infrastructure, we deliver a high capacity, low latency network which is privately connected to the market-leading UC, SIP and Cloud vendors to deliver complete solutions that are both secure and high performing.

Our Network is fully software defined, which means that our Partners have control of their network’s solutions directly and can administer change 24/7. We have some of the best people in the industry, who have a passion for what they do.  We stand shoulder to shoulder with our Partners to deliver the innovative solutions that make UK business work.

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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