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Cloud telephony: Increase productivity and reduce your costs

If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the change. We can assure you they are: there may be benefits that you may be unaware of, which could help you decide to do what’s best for your business.

First, let’s address the two main concerns that many people have about changing to a new telephony system. The first of these is causing undesirable ‘downtime’, where customers may be unable to contact your business, and the second is that the process will interrupt workflow, damaging profit.

We offer reassurance that there is no downtime caused by the migration process, and that with the right planning, the changeover can be a painless and seamless one. Having a streamlined and efficient telephony system will quickly recoup any time invested in planning.

What makes the migrating to Cloud Telephony worthwhile?

One of the key benefits, and music to your ear’s, is reduced costs. Cost savings and other associated benefits occur in a number of ways:

#1: Lower running costs

Traditional phone systems (ISDN) rely on hardware to operate, including an on-site PBX (private branch exchange). Wear and tear means, this hardware requires repair and replacement to remain functional. The cost of repairing legacy systems will only rise as migration to Cloud Telephony increases.

#2: Increased savings

Traditional telephony systems have higher running costs. Cloud Telephony offers considerably lower costs for maintenance, calls and incorporates video, and data transfer, in one monthly fee. Most importantly, cost savings are easy to track.

#3: Increased flexibility

Business needs change and responding to these requirements is time-consuming and expensive with legacy systems. Cloud-based communication, is flexible and scalable, enabling you to meet your changing needs with minimal cost and no delay.

#4: Meeting demand

Today’s customers expect a quick response and will make contact via a range of communication channels: phone, email, instant message, social media or web chat. Managing these channels separately is hazardous: it makes it far harder to monitor contact history, which is usually accessed via a CRM system. Cloud Telephony offers Unified Communications, allowing for simultaneous tracking of all contacts, regardless of the communications channel used.

#5: Heightened security

Traditional systems, with out-dated security features, are notoriously vulnerable to attack from hackers and cyber criminals. A breach in security could mean that sensitive company information is brought into the public domain, or that the business receives a fine under the new data protection legislation. Added to this, a security breach that goes public can be extremely damaging to a company’s reputation.

Cloud Telephony offers smarter, smoother and lower cost communication. It is better for business, staff and customers, and its future-proof – using agile technology that responds to requirements.

By 2025, ISDN systems will be obsolete, as current networks will no longer support them. Migrating now will save you a headache in the future and will allow your business to benefit from cost savings and improved services.

To find out more, or discuss your business requirements, please contact our team. We are happy to talk through the options and figures – to find out just how much your business could save.

Read our guide: Moving to Cloud Telephony

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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