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Cloud pioneers

Incom-CNS is proud to have been hand-picked by Mitel as one of the first affiliated MiCloud Connect providers in the UK.

A global business communications leader, with 45 years industry expertise, Mitel powers more than 2 billion connections across 100 countries, every day. MiCloud Connect is their flagship Unified Communications as a Service solution which has just been named “Business Phone System of the Year” in the 2021 RemoteTech Breakthrough Awards.

Up until very recently, MiCloud Connect could only be deployed and billed direct from Mitel but they have now selected a small group of resellers to move to a wholesale model in the UK. As a trusted Mitel Gold Partner, with established expertise of the product and its development, Incom-CNS was a natural choice for this step. We can now deliver the solution direct to our customers meaning they receive a managed service with the benefits of a single point of contact for all their business communications.

Nick Riggott, Mitel Country Sales Director, UK and Ireland, explains why Incom-CNS was selected:

“The Incom-CNS Group has been a dedicated, strategic reseller of Mitel solutions for over two decades, demonstrating in-depth technical expertise, solution design methodology and extensive credentials spanning UC, Contact Centre and Cloud solutions. With a long history in the industry, Incom-CNS shows an understanding of the market and has a proactive and consultative approach which has helped them to establish a competitive edge as a reseller. We did not hesitate to select them amongst a small group of exceptional partners to spearhead the wholesale launch of MiCloud Connect in the UK.”

MiCloud Connect is an end-to-end cloud business communications solution that offers seamless voice, video, collaboration, and contact centre capabilities in a single platform. It allows you to take your system on the go with a smartphone app without sacrificing in-office functionality such as rich team collaboration and workflow features, click-to-join conferencing and built-in chat. With integrations to popular CRMs and back-office applications, MiCloud Connect provides a secure and simple way for teams to stay connected and engage with customers in today’s new hybrid work environment.

The Incom-CNS team receives specialist training and ongoing support from Mitel to enable us to deploy MiCloud Connect direct to our customers. The new wholesale model fits perfectly with our existing ‘one bill’ service, where we deliver a flexible and transparent, regular bill for all our customers’ business communications. Incom-CNS customers can now enjoy the award-winning MiCloud Connect solution as a managed service from an accessible and trusted communications partner, backed by global infrastructure and support.

Get in touch – Our expert team are ready to help:

Telephone: 0161 788 0000
Email: sales@incom.co.uk

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


    Manchester University NHS Foundation Trust

    The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

    Premier Holidays

    The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

    The Range Superstores

    Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

    Harley Medical Group

    Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

    Stafford and Rural Homes

    The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

    Nine St John Street Chambers

    We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

    Ison Harrison Solicitors

    Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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