Celebrations all round at Incom-CNS HQ after being awarded ‘Collaborative Partner of the Year’ at Virtual1’s first exclusive showcase event, ‘FutureConnect’. Pictured left to right: Tom...

The Incom-CNS Group is excited to have been chosen to take part in a charity 5-a-side football tournament to fundraise for The Lord Mayor of...

Mobile Working: accessibility vs. security Mobile working is key to the smooth running of many businesses. It allows workers to communicate and access documents while...

Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves: 70% of...

If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the...

As the Incom-CNS Group celebrates 30 years at the top of the business communications industry, the launch of a new website and success of recent...

Delivering connectivity to the UK’s second internet city! Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to...

Successful Cloud Migration Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing...

Cloud platforms are designed to give your infrastructure a high level of resilience, with built in firewall and VPN (Virtual Private Network). The VPN is...

A cloud communications provider will help you to configure a service that meets the current business requirements. As the business grows, your infrastructure will keep...

Cloud computing is a service based on virtual servers, from which normal business applications can be run. Virtual servers are an alternative to traditional on-premises...

The number of businesses moving to Cloud contact centre solutions continues to rise. Businesses typically spend a large percentage of their marketing budget encouraging potential...

The Incom-CNS Group is enjoying further growth with the launch of Incom Wales. Headed up by industry stalwarts, Dean James and Ian England, the move...

The Incom-CNS Group has been awarded coveted Platinum Partner status by national business communications supplier and network operator, Gamma. What is Gamma Platinum Partner Status...

The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on...

The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent...

Part 2: How Cloud Telephony is Transforming Customer Experience There are many ways your businesses may communicate with customers, and customers to contact your business....

The Benefits of Cloud Telephony The experience your customers receive when contacting your business can create the right or wrong impression. Ultimately it builds a...

The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide,...

Cloud Computing is transforming the way businesses communications structures are designed and built. However, number of high-profile security and data breaches, with the potential to...

Many business owners have concerns around Cloud storage and security. Virtual servers allow Cloud IT providers to essentially run your infrastructure for you, and some...

Gamma Ball Rally 2018 - Monsters-Incom! Following an incredible three-day adventure, the Incom-CNS team have brought home the prestigious first-place trophy after competing against 30...

Today sees the start of the Gamma Ball Rally Comms industry fundraiser organised by Gamma. This year the  Incom-CNS team are back to terrorize the...

Following last year’s epic double awards wins for “Best Enterprise Reseller of the Year” and “Best Enterprise Cloud Solution”, the Incom-CNS Group has been recognised in two categories...

Showing our support for Middlewich Cricket Club's 2018 Fiesta on the Field Summer fundraiser was a great honour.  Middlewich Cricket Club’s summer event raises vital funds...

Bespoke on Hold Messaging Solutions On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they...

People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms...

Businesses are more mobile and connected than ever. Migrating telephony and other communications to the Cloud are one of the most sensible ways modern companies...

We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the “Best Apprenticeship Scheme” category for the 2018 Comms Dealer Sales and Marketing Awards,...

Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified...

A big THANK YOU to the bosses at Incom-CNS for treating us to a wonderful Easter surprise, delivered by our wonderful Easter bunnies. As a...

Selecting the right SIP Trunk provider Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers....

Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galaxy S9 handset from Incom-CNS. The Samsung S9 enables you, your business...

Moving into new premises is an exciting time for any company but there is a lot to consider. How much will it cost? How should...

As long-standing advocates of supporting local communities, therefore we jumped at the chance to sponsor Aspull Juniors FC Dynamos new football kit. We believe supporting...

No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software...

  Good news for NHS and GP surgeries! Gamma Horizon has integrated with EMIS, a leading CRM used by the NHS and GP surgeries all...

This year’s Incom-CNS christmas party was held at a secret area inside award-winning Refuge Restaurant at the Principal Hotel, Manchester. The bespoke private pub was...

Season’s Greetings – Here’s to a Prosperous 2018! Over the festive period, a skeleton staff will be in operation to assist our customers. For engineer...

On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the...

Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. Therefore the successful candidate will have...

Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a...

Key Benefits Of Migrating Telephony And Communications To The Cloud Cloud computing, software and storage is the way forward. We believe that businesses wanting to...

Migrating mission-critical services to the cloud are an increasingly popular choice amongst UK businesses. According to the Cloud Industry Forum (CIF), cloud adoption rates are at 88%,...

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of. Since...

There has been a lot of noise in recent years around ‘Unified Communications’. Furthermore, digital technology is making new ways of working. Collaborating and sharing...

  The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running! Judged by impartial, industry experts,...

As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier. Customers feel better...

As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is proud to welcome on board our latest recruits, Beck...

'Digital Transformation' is a phrase that has been knocking about for several years now. Dressed up and surrounded by high-priced consultants, 'digital transformation' can appear...

Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of...

In a word, yes! Without ISDN (Integrated Service Digital Network), the Internet revolution would not have happened as quickly. ISDN replaced slower, dial-up broadband solutions,...

Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three...

Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene...

Save the Children's, Christmas Jumper Day took place on Friday 16th December. People across the UK donning their festive knits to help raise funds to...

Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and...

Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious...

We are proud of the fact that every year since 2006, Incom has been selected as a Finalist in at least one category of the...

Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new...

In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future. They...

High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom). This will enhance staff collaboration...

The need for digital services has never been stronger. According to recent research, over a fifth of us will always opt for a digital service,...

A white paper published today by Incom-CNS confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising...

In the third in our series of guest blogs, Iain Warde, IT Support Manager at Clothingsites.co.uk, reflects on the current challenges facing the retail sector...

Technology is a driver of competitive advantage and innovation in the business world, but with such progression comes challenges. Technology is forever evolving and keeping...

High Street Outlets vs E-Commerce Stores Bradford Shellhammer, co-founder of design-centric online retailer Fab.com, recently made an eyebrow-raising claim: that bricks-and-mortar stores are becoming more...

Online current account provider CardOneBanking has selected ShoreTel Unified Communications (UC) platform and ShoreTel Enterprise Contact Centre (ECC) from Incom-CNS to support their UK expansion. ...

Have you noticed how we have become a world of prolific “sharers”, creating content on the fly with smartphone apps, and broadcasting our ideas and...

ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution for Stafford Rural Homes Social landlord, Stafford and Rural Homes (SARH) has deployed a...

Communications Solutions In The Housing Sector Today’s housing providers are undergoing massive change. They need to be commercially viable, maintain service levels to tenants and...

Incom-CNS whitepaper delivers an in-depth review of the factors influencing the social housing sector. It highlights how a Unified Communications (UC) strategy can help providers...

Incom-CNS has been awarded the Investors in People Standard, demonstrating their commitment to realising the potential of their people. Incom-CNS - Our Story Established over...

An intrepid team of long-distance runners from Incom are set to tackle the Conwy half marathon. They'll be raising much needed funds for children’s charity,...

Watched by over 7.7 million viewers, this year’s BBC Children in Need raised a record £37.1 million to help disadvantaged children and young people in...

In the second in our series of guest blogs, Karen Johnson, Head of Customer and Corporate Services at Teign Housing, explores how the use of...

Housing association Teign Housing has deployed a ShoreTel communications system from Incom-CNS as part of a strategic business plan to significantly improve the customer service...

In the first of a series of guest blogs, Spencer Bradshaw, Head of Advanced Applications and Solution Architects, EMEA at ShoreTel, explores how changes in...

We're proud to announce we've been shortlisted as finalists in two categories at the 2015 Comms National Awards. Following another record year for entries, Incom...

Triumph for Incom Business Systems at the Gamma Ball Rally IV, as they take first place prize! 33 team entered this years rally. Following on...

Following the success of last year's Gamma Ball Rally, which raised over £96,000 for nominated charities, a team from Incom Business Systems is taking to...

Government Broadband Voucher Scheme 40,000+ small and medium businesses (SMEs) across the UK have benefited from the Government’s Broadband Connection Voucher (CV) scheme. The scheme,...

Shortly before December 2015, the UK Government announced that the Connection Vouchers Scheme, which is part of the Super Connected Cities programme, had been extended...

According to a recent comprehensive study by independent research firm, Nemertes, ShoreTel delivers the lowest first-year and five-year costs for IP telephony and on-premises unified...

ShoreTel Cloud Solution With the introduction of ShoreTel Cloud for Partners, Incom-CNS is delighted to have been selected to help launch this new solution to...

The Challenge Sometimes in business, we are thrown a curveball (just to keep things interesting!) Recently, Incom helped one of our valued customers hit a...

IT Seal of Approval and Software Security Some of us have worked long enough to remember the heady days when the IT department had full...

Incom and CNS Join Forces We’re delighted to announce that we have joined forces with Complete Network Services (CNS) to create a market-leading communications business...

Since our inception in 1989, Incom has held BSI quality assurance and, over 25 years later, we are still strongly committed to the benefits of...

The latest assessment of registered housing providers’ value for money (VfM) submissions published in February 2015 by the Homes and Communities Agency (HCA) reported an...

It’s not an easy time to be an insurance company. Cultural, operational and general market challenges are converging to shift the market landscape, plus widespread...

For the ninth consecutive year, Incom is a finalist in the Convergence Channel's most prestigious and sought after honours, the Comms Business Awards. Incom is...

For the fifth year running, we are fielding a team of fabulous fundraisers at the Great Manchester Run on Sunday 10 May. This year, Incom...

Continuing our long-standing relationship with Old Boltonians Football Club, Incom is delighted to announce that we’ve taken on the prestigious 1st XI team sponsorship until...

The Incom team are in for an eggs-tra sweet weekend, thanks to their eggs-traordinary bosses! As a gesture of gratitude to their hard-working team, the...

The insurance business is one of the most competitive industries and faces multiple challenges. In a worldwide survey in collaboration with FEMA, Capgemini uncovered that...

At Incom, we pride ourselves on delivering exceptional customer service. We also emphasise the need to provide impartial advice and support, so that all of...

Many law firm clients are emerging from the downturn with different expectations of the professional services they rely on, particularly legal. Financial pressures are forcing...

Incom has enhanced its business development team with two key appointments. Joining the team are James Hayward as Corporate Sales Manager, and Hugh Ramsey as...

With 24,000 respondents across 30 countries, the 2014 Ernst & Young (EY) Global Customer Insurance Survey offers an authoritative insight into the factors impacting success...

The big mobile network providers might specialise in mobiles, but our experience suggests that many of them are distant from the real needs of their...