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News and blog

05th Apr
5th Apr, 2022

Incom launches Web Listings service

The latest ‘value add’ from Incom is Web Listings, our new Software as a Service designed to optimise our customers’ online business listings. Web Listings...

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08th Mar
8th Mar, 2022

Standing up for small business

Throughout our 33 years in business, the Incom-CNS Group has always been serious about best practice and we are committed to providing the highest service...

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26th Jan
26th Jan, 2022

Going Platinum

Having been a Mitel partner for over 30 years, Incom-CNS is delighted to announce that we have recently achieved the highest echelons of Mitel reseller...

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10th Jan
10th Jan, 2022

There is no such thing as a single site business anymore

As working lives become more flexible for many, the need to access business critical information and systems from a variety of devices and locations increases...

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08th Dec
8th Dec, 2021

Man on a mission

These last two years have posed different challenges for many people and conversations about the importance of caring for our mental, as well as our...

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01st Dec
1st Dec, 2021

Festive office hours

The Incom-CNS offices will be closed during the festive holidays on the following days: Monday 27th DecemberTuesday 28th DecemberMonday 3rd January Out-of-hours support will be...

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14th Oct
14th Oct, 2021

Hybrid working webinar

Sustainable and safe meeting solutions are a must in an evolving work landscape. Incom-CNS has teamed up with our partner Konftel to help you create...

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31st Aug
31st Aug, 2021

Incom-CNS shortlisted for trio of awards

Incom-CNS is thrilled to be announced as finalists in three top categories at the Comms National Awards 2021! The Comms National Awards are a coveted,...

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01st Jul
1st Jul, 2021

Openreach stop sells are coming – how does that affect me?

Incom-CNS Group Sales Director, Grant Counsell, dispels myths over Openreach’s Stop Sell notices and advises calm planning in response to the end of copper services....

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04th Mar
4th Mar, 2021

Incom-CNS delivers rapid COVID-19 testing to staff

The team at Incom-CNS is helping to break chains of coronavirus transmission and keep customers and colleagues safe by enrolling in a new testing programme,...

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04th Feb
4th Feb, 2021

5 Top Tips: Save money and energy in 2021

Follow our 5 top tips to make sure you save energy and money for your business throughout lockdown and beyond. Whether you remain open, are working...

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18th Jan
18th Jan, 2021

Energetic expansion

The award-winning Incom-CNS Group has added to its portfolio with a brand new energy division providing customers with cost savings via a straightforward and easy...

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04th Dec
4th Dec, 2020

Incom-CNS Enterprise

The Incom-CNS Group is delighted to end the year with more positive awards news. Incom-CNS has been nominated for ‘Best Enterprise ICT Solution (500+ users)’...

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27th Oct
27th Oct, 2020

Three is the magic number

The Incom-CNS Group is celebrating being undefeated champions of Unified Communications in the UK, as we were crowned winners of the Best UC Solution Award...

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19th Oct
19th Oct, 2020

New partnership with global cyber security leaders

The Incom-CNS Group is excited to have launched a new strategic partnership with global cyber security leader, Palo Alto Networks.Together, Incom-CNS and Palo Alto combine...

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21st Sep
21st Sep, 2020

The nominees are…

As the Emmys mark the start of the Awards Season in Hollywood, on this side of the pond the nominees were announced for the business...

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11th Sep
11th Sep, 2020

Incom-CNS awarded Q-Mark certification

The Incom-CNS Group is committed to continuously improving our service and always strives to exceed customer expectations. Achieving Q-Mark fire stopping installation certification compliments Incom-CNS’ ISO...

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04th Aug
4th Aug, 2020

[Au] SOME – Incom-CNS retains gold star

The Incom-CNS Group is celebrating after retaining top telecoms Gold Partner accreditation with industry giant, Mitel. Maintaining Mitel Gold Partner status reaffirms the Incom-CNS Group’s...

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10th Jul
10th Jul, 2020

ISDN 2020 update: It’s time to move!

If you still have legacy ISDN services – it’s time to get moving! It is common knowledge that ISDN technology has reached end of life...

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03rd Jun
3rd Jun, 2020

Wellbeing: Out of office

With the COVID-19 crisis still impacting heavily upon all of our daily lives, we thought we would use our blog to focus on the positives...

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04th May
4th May, 2020

How to: Work from home

With most of us working from home for the past few weeks, and likely to continue remote working in some way for the foreseeable future,...

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20th Apr
20th Apr, 2020

Remote working – safeguarding your data

As the COVID-19 lockdown persists, we continue our series of blogs relating to remote working and protecting your business communications. Here, we share some best...

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02nd Apr
2nd Apr, 2020

Incom-CNS provide critical comms on the front line

The Incom-CNS Group is proud to provide critical services and support to hospitals, care homes and health centres across the UK during the COVID-19 pandemic....

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17th Mar
17th Mar, 2020

Keeping the conversation flowing

As the COVID-19 outbreak escalates, we follow up our blog, ‘First steps for your emergency Communications Plan’, by setting out key considerations with regards to...

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13th Mar
13th Mar, 2020

First steps for your emergency communications plan

The Incom-CNS Group continue to closely monitor the coronavirus (COVID-19) outbreak in the UK. Our services remain uninterrupted and our core teams are working remotely...

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18th Feb
18th Feb, 2020

Incom-CNS win top growth award

Global technology distributor Westcon has announced the winners of its 2020 Partner Awards, recognising those who have achieved the best results in the last 12...

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10th Jan
10th Jan, 2020

2020 vision

January 2020 marks the dawn of a new decade and as we look to the future with crystal-clear vision, it’s also worth a quick glance...

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20th Dec
20th Dec, 2019

Festive season Service Desk support

The Incom-CNS Group offices will be closing for the festive holidays as of Tuesday 24th December at 5pm. To confirm, our offices will therefore be...

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30th Nov
30th Nov, 2019

Join the experts

As a multi award-winning business communications specialist, the Incom-CNS Group hosts regular, educational and informative webinars and events across the UK. With thirty years at...

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11th Oct
11th Oct, 2019

Incom-CNS retains Best Enterprise UC title at Comms National Awards

There was yet more glory for the Incom-CNS team at the Comms National Awards in London last night, as we overcame unprecedented competition to retain...

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28th Sep
28th Sep, 2019

Incom-CNS 30th Anniversary Stakes

As the Incom-CNS Group celebrates thirty years at the top of the business communications industry, we took the opportunity to celebrate our amazing team and...

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20th Sep
20th Sep, 2019

Gamma Ball Rally 2019 – Incom-redible!

Before the summer comes to an abrupt end, each September we look forward to an incredible three-day charity adventure – that’s right, we’ve started our...

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15th Oct
15th Oct, 2019

Are you thinking of moving to Cloud Computing?

Choosing a cloud IT provider: key considerations Over the last few years there has been a steady move from traditional infrastructure to cloud computing, due...

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04th Sep
4th Sep, 2019

How would your business respond to server failure?

What would be the cost to your business if your current server failed? It’s the stuff of nightmares…the server has gone down, data cannot be...

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19th Aug
19th Aug, 2019

Mobile working: how to protect your business from security risks

Mobile working: how to protect your business from security risks Mobile working is a risky business. It involves workers taking laptops or mobile devices away...

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29th Jul
29th Jul, 2019

The benefits of fully managed services

One of the key decisions that business owners face, is deciding when and where to invest money. There are many new technologies available to streamline...

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24th Jul
24th Jul, 2019

Another day, another award!!

Celebrations all round at Incom-CNS HQ after being awarded ‘Collaborative Partner of the Year’ at Virtual1’s first exclusive showcase event, ‘FutureConnect’. Pictured left to right: Tom...

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10th Jul
10th Jul, 2019

Incom-CNS Charity 5-aside Football!

The Incom-CNS Group is excited to have been chosen to take part in a charity 5-a-side football tournament to fundraise for The Lord Mayor of...

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13th Jun
13th Jun, 2019

Is your business set up properly for Mobile Working?

Mobile Working: accessibility vs. security Mobile working is key to the smooth running of many businesses. It allows workers to communicate and access documents while...

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16th Apr
16th Apr, 2019

Cloud telephony: Increase productivity and reduce your costs

If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the...

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03rd Apr
3rd Apr, 2019

Website launch marks 30 glorious years

As the Incom-CNS Group celebrates 30 years at the top of the business communications industry, the launch of a new website and success of recent...

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27th Mar
27th Mar, 2019

Guest Blog from Virtual1 CEO, Tom O’Hagan

Delivering connectivity to the UK’s second internet city! Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to...

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26th Feb
26th Feb, 2019

7 steps for successful migration to Cloud Computing

Successful Cloud Migration Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing...

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10th Feb
10th Feb, 2019

Part 3 – On premises vs. cloud computing – Security

Cloud platforms are designed to give your infrastructure a high level of resilience, with built in firewall and VPN (Virtual Private Network). The VPN is...

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01st Feb
1st Feb, 2019

Part 2 – On premises vs. cloud computing – Speed & scalability

A cloud communications provider will help you to configure a service that meets the current business requirements. As the business grows, your infrastructure will keep...

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29th Jan
29th Jan, 2019

Part 1 – On premises vs. cloud computing – Cost savings

Cloud computing is a service based on virtual servers, from which normal business applications can be run. Virtual servers are an alternative to traditional on-premises...

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07th Jan
7th Jan, 2019

Transforming your business with cloud-based contact centres

The number of businesses moving to Cloud contact centre solutions continues to rise. Businesses typically spend a large percentage of their marketing budget encouraging potential...

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02nd Jan
2nd Jan, 2019

Incom-CNS Group branches out into South Wales

The Incom-CNS Group is enjoying further growth with the launch of Incom Wales. Headed up by industry stalwarts, Dean James and Ian England, the move...

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20th Dec
20th Dec, 2018

Gamma platinum partner status for Incom-CNS Group

The Incom-CNS Group has been awarded coveted Platinum Partner status by national business communications supplier and network operator, Gamma. What is Gamma Platinum Partner Status...

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10th May
10th May, 2019

Seasonal Greetings and Service Desk Support!

The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on...

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29th Nov
29th Nov, 2018

Is your communications infrastructure future-proof?

The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent...

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07th Nov
7th Nov, 2018

Customer Experience – The Benefits of Cloud Telephony

Part 2: How Cloud Telephony is Transforming Customer Experience There are many ways your businesses may communicate with customers, and customers to contact your business....

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05th Nov
5th Nov, 2018

Part 1: Change how you communicate with your customers

The Benefits of Cloud Telephony The experience your customers receive when contacting your business can create the right or wrong impression. Ultimately it builds a...

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12th Oct
12th Oct, 2018

We need a bigger trophy cabinet!

The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide,...

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10th Oct
10th Oct, 2018

Dispel the myths and concerns around Cloud Computing

Cloud Computing is transforming the way businesses communications structures are designed and built. However, number of high-profile security and data breaches, with the potential to...

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05th Oct
5th Oct, 2018

How safe is your data? Protect your data with Cloud Computing

Many business owners have concerns around Cloud storage and security. Virtual servers allow Cloud IT providers to essentially run your infrastructure for you, and some...

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26th Sep
26th Sep, 2018

A Mons-terrific win!

Gamma Ball Rally 2018 - Monsters-Incom! Following an incredible three-day adventure, the Incom-CNS team have brought home the prestigious first-place trophy after competing against 30...

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19th Sep
19th Sep, 2018

Monsters Incom!

Today sees the start of the Gamma Ball Rally Comms industry fundraiser organised by Gamma. This year the  Incom-CNS team are back to terrorize the...

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07th Sep
7th Sep, 2018

Double Delights – Comms National Awards 2018!

Following last year’s epic double awards wins for “Best Enterprise Reseller of the Year” and “Best Enterprise Cloud Solution”, the Incom-CNS Group has been recognised in two categories...

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16th Jul
16th Jul, 2018

Incom-CNS Sponsors Fiesta on the Field!

Showing our support for Middlewich Cricket Club's 2018 Fiesta on the Field Summer fundraiser was a great honour.  Middlewich Cricket Club’s summer event raises vital funds...

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28th Jun
28th Jun, 2018

Professional on-hold solutions

Bespoke on-hold messaging solutions On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they do...

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08th Jun
8th Jun, 2018

How To Assure Network and Service Quality

People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms...

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02nd May
2nd May, 2018

Best Practices for Cloud Communications Migration

Businesses are more mobile and connected than ever. Migrating telephony and other communications to the Cloud are one of the most sensible ways modern companies...

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11th Apr
11th Apr, 2018

Incom-CNS Shortlisted For Best Apprenticeship Scheme Award!

We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the “Best Apprenticeship Scheme” category for the 2018 Comms Dealer Sales and Marketing Awards,...

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06th Apr
6th Apr, 2018

5 Ways Your Telephony Systems Are Costing Your Business

Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified...

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29th Mar
29th Mar, 2018

An EGGS-CELLENT surprise for all at Incom-CNS!

A big THANK YOU to the bosses at Incom-CNS for treating us to a wonderful Easter surprise, delivered by our wonderful Easter bunnies. As a...

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01st Mar
1st Mar, 2018

5 Key Considerations – Choosing A SIP Trunk Provider

Selecting the right SIP Trunk provider Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers....

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27th Feb
27th Feb, 2018

Samsung Galaxy S9 – Available for Pre-Order!

Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galaxy S9 handset from Incom-CNS. The Samsung S9 enables you, your business...

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12th Feb
12th Feb, 2018

Moving Premises? Considered Your Business Communications?

Moving into new premises is an exciting time for any company but there is a lot to consider. How much will it cost? How should...

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26th Jan
26th Jan, 2018

Incom-CNS Sponsors Under 16’s Football Talent!

As long-standing advocates of supporting local communities, therefore we jumped at the chance to sponsor Aspull Juniors FC Dynamos new football kit. We believe supporting...

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07th Jan
7th Jan, 2018

Do Your Business Continuity Plans Cover Telecoms?

No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software...

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10th Jan
10th Jan, 2018

Eliminate Patient Stress – Horizon Integrator for EMIS!

  Good news for NHS and GP surgeries! Gamma Horizon has integrated with EMIS, a leading CRM used by the NHS and GP surgeries all...

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23rd Dec
23rd Dec, 2017

Festive Fun for Incom-CNS at Exclusive Private Pub!

This year’s Incom-CNS christmas party was held at a secret area inside award-winning Refuge Restaurant at the Principal Hotel, Manchester. The bespoke private pub was...

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18th Dec
18th Dec, 2017

Festive Support from the Incom-CNS team!

Season’s Greetings – Here’s to a Prosperous 2018! Over the festive period, a skeleton staff will be in operation to assist our customers. For engineer...

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12th Dec
12th Dec, 2017

5 Mobile Device Risks & How To Protect Your Organisation

On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the...

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01st Dec
1st Dec, 2017

Join Our Team – Home-based Field Engineer

Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. Therefore the successful candidate will have...

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30th Nov
30th Nov, 2017

Incom-CNS Supports Children In Need 2017!

Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a...

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14th Nov
14th Nov, 2017

8 Key Benefits Of Migrating To Cloud Telephony

Key Benefits Of Migrating Telephony And Communications To The Cloud Cloud computing, software and storage is the way forward. We believe that businesses wanting to...

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31st Oct
31st Oct, 2017

7 Steps To Ensure A Successful Migration To Cloud Communications

Migrating mission-critical services to the cloud are an increasingly popular choice amongst UK businesses. According to the Cloud Industry Forum (CIF), cloud adoption rates are at 88%,...

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27th Oct
27th Oct, 2017

28 Years Young and We’re Number 1!

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of. Since...

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23rd Oct
23rd Oct, 2017

Driving Productivity And Innovation With Unified Communications

There has been a lot of noise in recent years around ‘Unified Communications’. Furthermore, digital technology is making new ways of working. Collaborating and sharing...

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13th Oct
13th Oct, 2017

It’s Official! We’re the Best in the UK!

  The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running! Judged by impartial, industry experts,...

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11th Oct
11th Oct, 2017

On Premises vs. Cloud: Telecoms for Businesses

As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier. Customers feel better...

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11th Oct, 2017

Team Building

As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is proud to welcome on board our latest recruits, Beck...

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04th Oct
4th Oct, 2017

Could Your Business Save Money With SIP Trunks?

'Digital Transformation' is a phrase that has been knocking about for several years now. Dressed up and surrounded by high-priced consultants, 'digital transformation' can appear...

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26th Sep
26th Sep, 2017

Mitel Completes Acquisition of ShoreTel

Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of...

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26th Sep, 2017

Is It All Over For ISDN?

In a word, yes! Without ISDN (Integrated Service Digital Network), the Internet revolution would not have happened as quickly. ISDN replaced slower, dial-up broadband solutions,...

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31st Aug
31st Aug, 2017

Industry Acclaim for Healthcare and Public Sector Solutions

Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three...

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19th Feb
19th Feb, 2017

Ed’s Efforts go Viral!

Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene...

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19th Dec
19th Dec, 2016

Santa’s Elf Workshop!

Save the Children's, Christmas Jumper Day took place on Friday 16th December. People across the UK donning their festive knits to help raise funds to...

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31st Oct
31st Oct, 2016

Multi Award Winners are on Cloud 9

Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and...

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17th Jun
17th Jun, 2016

Double Glory for Incom-CNS

Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious...

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17th May
17th May, 2016

Front-runners to Do the Double!

We are proud of the fact that every year since 2006, Incom has been selected as a Finalist in at least one category of the...

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16th May
16th May, 2016

Leeds Law Firm Chooses Incom as Sole Provider

Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new...

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16th May, 2016

The contact centre as touchpoint for service excellence

In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future. They...

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20th Apr
20th Apr, 2016

High Street Retailer Drives Superior Customer Service

High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom). This will enhance staff collaboration...

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11th Apr
11th Apr, 2016

Why digitisation is critical to the housing sector

The need for digital services has never been stronger. According to recent research, over a fifth of us will always opt for a digital service,...

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08th Apr
8th Apr, 2016

Unified Communications in the Retail Sector

A white paper published today by Incom-CNS confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising...

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24th Mar
24th Mar, 2016

Connected retail and the rise of “me-tailing”

In the third in our series of guest blogs, Iain Warde, IT Support Manager at, reflects on the current challenges facing the retail sector...

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10th Mar
10th Mar, 2016

Are you ready for Bring Your Own Device?

Technology is a driver of competitive advantage and innovation in the business world, but with such progression comes challenges. Technology is forever evolving and keeping...

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