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News and Blog Archive

24th Jul
24th Jul, 2019

Another day, another award!!

Celebrations all round at Incom-CNS HQ after being awarded ‘Collaborative Partner of the Year’ at Virtual1’s first exclusive showcase event, ‘FutureConnect’. Pictured left to right: Tom...

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10th Jul
10th Jul, 2019

Incom-CNS Charity 5-aside Football!

The Incom-CNS Group is excited to have been chosen to take part in a charity 5-a-side football tournament to fundraise for The Lord Mayor of...

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13th Jun
13th Jun, 2019

Is your business set up properly for Mobile Working?

Mobile Working: accessibility vs. security Mobile working is key to the smooth running of many businesses. It allows workers to communicate and access documents while...

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10th May
10th May, 2019

Bespoke On Hold Audio Services

Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves: 70% of...

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16th Apr
16th Apr, 2019

Cloud telephony: Increase productivity and reduce your costs

If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the...

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03rd Apr
3rd Apr, 2019

Website launch marks 30 glorious years

As the Incom-CNS Group celebrates 30 years at the top of the business communications industry, the launch of a new website and success of recent...

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27th Mar
27th Mar, 2019

Guest Blog from Virtual1 CEO, Tom O’Hagan

Delivering connectivity to the UK’s second internet city! Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to...

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26th Feb
26th Feb, 2019

7 steps for successful migration to Cloud Computing

Successful Cloud Migration Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing...

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10th Feb
10th Feb, 2019

Part 3 – On premises vs. cloud computing – Security

Cloud platforms are designed to give your infrastructure a high level of resilience, with built in firewall and VPN (Virtual Private Network). The VPN is...

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01st Feb
1st Feb, 2019

Part 2 – On premises vs. cloud computing – Speed & scalability

A cloud communications provider will help you to configure a service that meets the current business requirements. As the business grows, your infrastructure will keep...

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29th Jan
29th Jan, 2019

Part 1 – On premises vs. cloud computing – Cost savings

Cloud computing is a service based on virtual servers, from which normal business applications can be run. Virtual servers are an alternative to traditional on-premises...

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07th Jan
7th Jan, 2019

Transforming your business with cloud-based contact centres

The number of businesses moving to Cloud contact centre solutions continues to rise. Businesses typically spend a large percentage of their marketing budget encouraging potential...

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02nd Jan
2nd Jan, 2019

Incom-CNS Group branches out into South Wales

The Incom-CNS Group is enjoying further growth with the launch of Incom Wales. Headed up by industry stalwarts, Dean James and Ian England, the move...

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20th Dec
20th Dec, 2018

Gamma platinum partner status for Incom-CNS Group

The Incom-CNS Group has been awarded coveted Platinum Partner status by national business communications supplier and network operator, Gamma. What is Gamma Platinum Partner Status...

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10th May
10th May, 2019

Seasonal Greetings and Service Desk Support!

The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on...

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29th Nov
29th Nov, 2018

Is your communications infrastructure future-proof?

The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent...

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07th Nov
7th Nov, 2018

Customer Experience – The Benefits of Cloud Telephony

Part 2: How Cloud Telephony is Transforming Customer Experience There are many ways your businesses may communicate with customers, and customers to contact your business....

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05th Nov
5th Nov, 2018

Part 1: Change how you communicate with your customers

The Benefits of Cloud Telephony The experience your customers receive when contacting your business can create the right or wrong impression. Ultimately it builds a...

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12th Oct
12th Oct, 2018

We need a bigger trophy cabinet!

The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide,...

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10th Oct
10th Oct, 2018

Dispel the myths and concerns around Cloud Computing

Cloud Computing is transforming the way businesses communications structures are designed and built. However, number of high-profile security and data breaches, with the potential to...

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05th Oct
5th Oct, 2018

How safe is your data? Protect your data with Cloud Computing

Many business owners have concerns around Cloud storage and security. Virtual servers allow Cloud IT providers to essentially run your infrastructure for you, and some...

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26th Sep
26th Sep, 2018

A Mons-terrific win!

Gamma Ball Rally 2018 - Monsters-Incom! Following an incredible three-day adventure, the Incom-CNS team have brought home the prestigious first-place trophy after competing against 30...

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19th Sep
19th Sep, 2018

Monsters Incom!

Today sees the start of the Gamma Ball Rally Comms industry fundraiser organised by Gamma. This year the  Incom-CNS team are back to terrorize the...

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07th Sep
7th Sep, 2018

Double Delights – Comms National Awards 2018!

Following last year’s epic double awards wins for “Best Enterprise Reseller of the Year” and “Best Enterprise Cloud Solution”, the Incom-CNS Group has been recognised in two categories...

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16th Jul
16th Jul, 2018

Incom-CNS Sponsors Fiesta on the Field!

Showing our support for Middlewich Cricket Club's 2018 Fiesta on the Field Summer fundraiser was a great honour.  Middlewich Cricket Club’s summer event raises vital funds...

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28th Jun
28th Jun, 2018

Want to give your customers the perfect first impression?

Bespoke on Hold Messaging Solutions On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they...

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08th Jun
8th Jun, 2018

How To Assure Network and Service Quality

People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms...

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02nd May
2nd May, 2018

Best Practices for Cloud Communications Migration

Businesses are more mobile and connected than ever. Migrating telephony and other communications to the Cloud are one of the most sensible ways modern companies...

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11th Apr
11th Apr, 2018

Incom-CNS Shortlisted For Best Apprenticeship Scheme Award!

We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the “Best Apprenticeship Scheme” category for the 2018 Comms Dealer Sales and Marketing Awards,...

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06th Apr
6th Apr, 2018

5 Ways Your Telephony Systems Are Costing Your Business

Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified...

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29th Mar
29th Mar, 2018

An EGGS-CELLENT surprise for all at Incom-CNS!

A big THANK YOU to the bosses at Incom-CNS for treating us to a wonderful Easter surprise, delivered by our wonderful Easter bunnies. As a...

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01st Mar
1st Mar, 2018

5 Key Considerations – Choosing A SIP Trunk Provider

Selecting the right SIP Trunk provider Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers....

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27th Feb
27th Feb, 2018

Samsung Galaxy S9 – Available for Pre-Order!

Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galaxy S9 handset from Incom-CNS. The Samsung S9 enables you, your business...

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12th Feb
12th Feb, 2018

Moving Premises? Considered Your Business Communications?

Moving into new premises is an exciting time for any company but there is a lot to consider. How much will it cost? How should...

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26th Jan
26th Jan, 2018

Incom-CNS Sponsors Under 16’s Football Talent!

As long-standing advocates of supporting local communities, therefore we jumped at the chance to sponsor Aspull Juniors FC Dynamos new football kit. We believe supporting...

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07th Jan
7th Jan, 2018

Do Your Business Continuity Plans Cover Telecoms?

No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software...

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10th Jan
10th Jan, 2018

Eliminate Patient Stress – Horizon Integrator for EMIS!

  Good news for NHS and GP surgeries! Gamma Horizon has integrated with EMIS, a leading CRM used by the NHS and GP surgeries all...

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23rd Dec
23rd Dec, 2017

Festive Fun for Incom-CNS at Exclusive Private Pub!

This year’s Incom-CNS christmas party was held at a secret area inside award-winning Refuge Restaurant at the Principal Hotel, Manchester. The bespoke private pub was...

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18th Dec
18th Dec, 2017

Festive Support from the Incom-CNS team!

Season’s Greetings – Here’s to a Prosperous 2018! Over the festive period, a skeleton staff will be in operation to assist our customers. For engineer...

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12th Dec
12th Dec, 2017

5 Mobile Device Risks & How To Protect Your Organisation

On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the...

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01st Dec
1st Dec, 2017

Join Our Team – Home-based Field Engineer

Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. Therefore the successful candidate will have...

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30th Nov
30th Nov, 2017

Incom-CNS Supports Children In Need 2017!

Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a...

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14th Nov
14th Nov, 2017

8 Key Benefits Of Migrating To Cloud Telephony

Key Benefits Of Migrating Telephony And Communications To The Cloud Cloud computing, software and storage is the way forward. We believe that businesses wanting to...

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31st Oct
31st Oct, 2017

7 Steps To Ensure A Successful Migration To Cloud Communications

Migrating mission-critical services to the cloud are an increasingly popular choice amongst UK businesses. According to the Cloud Industry Forum (CIF), cloud adoption rates are at 88%,...

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27th Oct
27th Oct, 2017

28 Years Young and We’re Number 1!

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of. Since...

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23rd Oct
23rd Oct, 2017

Driving Productivity And Innovation With Unified Communications

There has been a lot of noise in recent years around ‘Unified Communications’. Furthermore, digital technology is making new ways of working. Collaborating and sharing...

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13th Oct
13th Oct, 2017

It’s Official! We’re the Best in the UK!

  The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running! Judged by impartial, industry experts,...

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11th Oct
11th Oct, 2017

On Premises vs. Cloud: Telecoms for Businesses

As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier. Customers feel better...

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11th Oct, 2017

Team Building

As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is proud to welcome on board our latest recruits, Beck...

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04th Oct
4th Oct, 2017

Could Your Business Save Money With SIP Trunks?

'Digital Transformation' is a phrase that has been knocking about for several years now. Dressed up and surrounded by high-priced consultants, 'digital transformation' can appear...

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26th Sep
26th Sep, 2017

Mitel Completes Acquisition of ShoreTel

Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of...

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26th Sep, 2017

Is It All Over For ISDN?

In a word, yes! Without ISDN (Integrated Service Digital Network), the Internet revolution would not have happened as quickly. ISDN replaced slower, dial-up broadband solutions,...

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31st Aug
31st Aug, 2017

Industry Acclaim for Healthcare and Public Sector Solutions

Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three...

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19th Feb
19th Feb, 2017

Ed’s Efforts go Viral!

Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene...

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19th Dec
19th Dec, 2016

Santa’s Elf Workshop!

Save the Children's, Christmas Jumper Day took place on Friday 16th December. People across the UK donning their festive knits to help raise funds to...

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31st Oct
31st Oct, 2016

Multi Award Winners are on Cloud 9

Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and...

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17th Jun
17th Jun, 2016

Double Glory for Incom-CNS

Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious...

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17th May
17th May, 2016

Front-runners to Do the Double!

We are proud of the fact that every year since 2006, Incom has been selected as a Finalist in at least one category of the...

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16th May
16th May, 2016

Leeds Law Firm Chooses Incom as Sole Provider

Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new...

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16th May, 2016

The contact centre as touchpoint for service excellence

In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future. They...

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20th Apr
20th Apr, 2016

High Street Retailer Drives Superior Customer Service

High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom). This will enhance staff collaboration...

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11th Apr
11th Apr, 2016

Why digitisation is critical to the housing sector

The need for digital services has never been stronger. According to recent research, over a fifth of us will always opt for a digital service,...

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08th Apr
8th Apr, 2016

Unified Communications in the Retail Sector

A white paper published today by Incom-CNS confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising...

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24th Mar
24th Mar, 2016

Connected retail and the rise of “me-tailing”

In the third in our series of guest blogs, Iain Warde, IT Support Manager at Clothingsites.co.uk, reflects on the current challenges facing the retail sector...

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10th Mar
10th Mar, 2016

Are you ready for Bring Your Own Device?

Technology is a driver of competitive advantage and innovation in the business world, but with such progression comes challenges. Technology is forever evolving and keeping...

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26th Feb
26th Feb, 2016

E-Commerce is proving costly – but primary content can help

High Street Outlets vs E-Commerce Stores Bradford Shellhammer, co-founder of design-centric online retailer Fab.com, recently made an eyebrow-raising claim: that bricks-and-mortar stores are becoming more...

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22nd Feb
22nd Feb, 2016

CardOneBanking Drives UK Expansion with ShoreTel UC

Online current account provider CardOneBanking has selected ShoreTel Unified Communications (UC) platform and ShoreTel Enterprise Contact Centre (ECC) from Incom-CNS to support their UK expansion. ...

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12th Feb
12th Feb, 2016

Why customer service excellence takes more than 140 characters

Have you noticed how we have become a world of prolific “sharers”, creating content on the fly with smartphone apps, and broadcasting our ideas and...

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29th Jan
29th Jan, 2016

Stafford and Rural Homes Enhances Tenant Services with ShoreTel

ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution for Stafford Rural Homes Social landlord, Stafford and Rural Homes (SARH) has deployed a...

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13th Jan
13th Jan, 2016

How to build an agile housing provider

Communications Solutions In The Housing Sector Today’s housing providers are undergoing massive change. They need to be commercially viable, maintain service levels to tenants and...

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08th Dec
8th Dec, 2015

Incom Publishes Housing Sector White Paper

Incom-CNS whitepaper delivers an in-depth review of the factors influencing the social housing sector. It highlights how a Unified Communications (UC) strategy can help providers...

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03rd Dec
3rd Dec, 2015

Incom Achieves Investors in People Accreditation

Incom-CNS has been awarded the Investors in People Standard, demonstrating their commitment to realising the potential of their people. Incom-CNS - Our Story Established over...

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19th Nov
19th Nov, 2015

Incom Team Runs Conwy Half Marathon for Kids N Cancer

An intrepid team of long-distance runners from Incom are set to tackle the Conwy half marathon. They'll be raising much needed funds for children’s charity,...

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13th Nov
13th Nov, 2015

Incom Supports BBC Children In Need Appeal

Watched by over 7.7 million viewers, this year’s BBC Children in Need raised a record £37.1 million to help disadvantaged children and young people in...

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30th Oct
30th Oct, 2015

Transforming service delivery in Housing

In the second in our series of guest blogs, Karen Johnson, Head of Customer and Corporate Services at Teign Housing, explores how the use of...

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29th Oct
29th Oct, 2015

Incom Helps Teign Housing Enhance Tenant Services

Housing association Teign Housing has deployed a ShoreTel communications system from Incom-CNS as part of a strategic business plan to significantly improve the customer service...

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30th Sep
30th Sep, 2015

Building your communications strategy around flexible working

In the first of a series of guest blogs, Spencer Bradshaw, Head of Advanced Applications and Solution Architects, EMEA at ShoreTel, explores how changes in...

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29th Sep
29th Sep, 2015

Incom Bids for Glory at Comms National Awards 2015

We're proud to announce we've been shortlisted as finalists in two categories at the 2015 Comms National Awards. Following another record year for entries, Incom...

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22nd Sep
22nd Sep, 2015

Incom Triumphs at Gamma Ball Rally IV and Helps Raise £130,000!

Triumph for Incom Business Systems at the Gamma Ball Rally IV, as they take first place prize! 33 team entered this years rally. Following on...

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09th Sep
9th Sep, 2015

“JurassIncom Park” Team Feeling Predatory for Gamma Ball Rally IV!

Following the success of last year's Gamma Ball Rally, which raised over £96,000 for nominated charities, a team from Incom Business Systems is taking to...

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03rd Sep
3rd Sep, 2015

40,000 Businesses Boost their Broadband – What About Yours?

Government Broadband Voucher Scheme 40,000+ small and medium businesses (SMEs) across the UK have benefited from the Government’s Broadband Connection Voucher (CV) scheme. The scheme,...

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15th Aug
15th Aug, 2015

Are you boosting your business with superfast broadband?

Shortly before December 2015, the UK Government announced that the Connection Vouchers Scheme, which is part of the Super Connected Cities programme, had been extended...

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14th Aug
14th Aug, 2015

ShoreTel Delivers Lowest Costs for IP telephony and On-Premises UC

According to a recent comprehensive study by independent research firm, Nemertes, ShoreTel delivers the lowest first-year and five-year costs for IP telephony and on-premises unified...

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30th Jul
30th Jul, 2015

Incom Selected to Help Launch ShoreTel Cloud in the UK

ShoreTel Cloud Solution With the introduction of ShoreTel Cloud for Partners, Incom-CNS is delighted to have been selected to help launch this new solution to...

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20th Jul
20th Jul, 2015

Incom Takes Swift Action for Swiis Foster Care

The Challenge Sometimes in business, we are thrown a curveball (just to keep things interesting!) Recently, Incom helped one of our valued customers hit a...

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20th Jul, 2015

Shadow IT – a call to arms for Unified Communications?

IT Seal of Approval and Software Security Some of us have worked long enough to remember the heady days when the IT department had full...

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07th Jul
7th Jul, 2015

Incom Joins Forces with Complete Network Services!

Incom and CNS Join Forces We’re delighted to announce that we have joined forces with Complete Network Services (CNS) to create a market-leading communications business...

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22nd Jun
22nd Jun, 2015

Incom Makes Excellence a Habit

Since our inception in 1989, Incom has held BSI quality assurance and, over 25 years later, we are still strongly committed to the benefits of...

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15th Jun
15th Jun, 2015

Why the VfM standard acts a wake-up call to the housing sector

The latest assessment of registered housing providers’ value for money (VfM) submissions published in February 2015 by the Homes and Communities Agency (HCA) reported an...

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07th May
7th May, 2015

Reinventing the customer experience in the insurance sector

It’s not an easy time to be an insurance company. Cultural, operational and general market challenges are converging to shift the market landscape, plus widespread...

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05th May
5th May, 2015

Industry Honours for Incom’s Legal Solution

For the ninth consecutive year, Incom is a finalist in the Convergence Channel's most prestigious and sought after honours, the Comms Business Awards. Incom is...

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01st May
1st May, 2015

Camaraderie at its Height for Kid’s Charity Kidscan

For the fifth year running, we are fielding a team of fabulous fundraisers at the Great Manchester Run on Sunday 10 May. This year, Incom...

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28th Apr
28th Apr, 2015

Incom Sponsors Old Bolts

Continuing our long-standing relationship with Old Boltonians Football Club, Incom is delighted to announce that we’ve taken on the prestigious 1st XI team sponsorship until...

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02nd Apr
2nd Apr, 2015

Easter Egg-stravaganza!

The Incom team are in for an eggs-tra sweet weekend, thanks to their eggs-traordinary bosses! As a gesture of gratitude to their hard-working team, the...

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2nd Apr, 2015

Revolutionising customer experience with omnichannel communications

The insurance business is one of the most competitive industries and faces multiple challenges. In a worldwide survey in collaboration with FEMA, Capgemini uncovered that...

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24th Mar
24th Mar, 2015

Swiis Foster Care Benefits from Incom’s ShoreTel Expertise

At Incom, we pride ourselves on delivering exceptional customer service. We also emphasise the need to provide impartial advice and support, so that all of...

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23rd Mar
23rd Mar, 2015

Why clients, staff and IT love Unified Communications

Many law firm clients are emerging from the downturn with different expectations of the professional services they rely on, particularly legal. Financial pressures are forcing...

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09th Mar
9th Mar, 2015

Key Appointments boost Incom’s Business Development team

Incom has enhanced its business development team with two key appointments. Joining the team are James Hayward as Corporate Sales Manager, and Hugh Ramsey as...

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17th Feb
17th Feb, 2015

Why and how insurers must engage their customers in new ways

With 24,000 respondents across 30 countries, the 2014 Ernst & Young (EY) Global Customer Insurance Survey offers an authoritative insight into the factors impacting success...

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05th Feb
5th Feb, 2015

Why one size doesn’t fit all for business mobiles

The big mobile network providers might specialise in mobiles, but our experience suggests that many of them are distant from the real needs of their...

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