News and Blog Archive
Another day, another award!!
Celebrations all round at Incom-CNS HQ after being awarded ‘Collaborative Partner of the Year’ at Virtual1’s first exclusive showcase event, ‘FutureConnect’. Pictured left to right: Tom...Read More
Incom-CNS Charity 5-aside Football!
The Incom-CNS Group is excited to have been chosen to take part in a charity 5-a-side football tournament to fundraise for The Lord Mayor of...Read More
Is your business set up properly for Mobile Working?
Mobile Working: accessibility vs. security Mobile working is key to the smooth running of many businesses. It allows workers to communicate and access documents while...Read More
Bespoke On Hold Audio Services
Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves: 70% of...Read More
Cloud telephony: Increase productivity and reduce your costs
If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the...Read More
Website launch marks 30 glorious years
As the Incom-CNS Group celebrates 30 years at the top of the business communications industry, the launch of a new website and success of recent...Read More
Guest Blog from Virtual1 CEO, Tom O’Hagan
Delivering connectivity to the UK’s second internet city! Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to...Read More
7 steps for successful migration to Cloud Computing
Successful Cloud Migration Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing...Read More
Part 3 – On premises vs. cloud computing – Security
Cloud platforms are designed to give your infrastructure a high level of resilience, with built in firewall and VPN (Virtual Private Network). The VPN is...Read More
Part 2 – On premises vs. cloud computing – Speed & scalability
A cloud communications provider will help you to configure a service that meets the current business requirements. As the business grows, your infrastructure will keep...Read More
Part 1 – On premises vs. cloud computing – Cost savings
Cloud computing is a service based on virtual servers, from which normal business applications can be run. Virtual servers are an alternative to traditional on-premises...Read More
Transforming your business with cloud-based contact centres
The number of businesses moving to Cloud contact centre solutions continues to rise. Businesses typically spend a large percentage of their marketing budget encouraging potential...Read More
Incom-CNS Group branches out into South Wales
The Incom-CNS Group is enjoying further growth with the launch of Incom Wales. Headed up by industry stalwarts, Dean James and Ian England, the move...Read More
Gamma platinum partner status for Incom-CNS Group
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business communications supplier and network operator, Gamma. What is Gamma Platinum Partner Status...Read More
Seasonal Greetings and Service Desk Support!
The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on...Read More
Is your communications infrastructure future-proof?
The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent...Read More
Customer Experience – The Benefits of Cloud Telephony
Part 2: How Cloud Telephony is Transforming Customer Experience There are many ways your businesses may communicate with customers, and customers to contact your business....Read More
Part 1: Change how you communicate with your customers
The Benefits of Cloud Telephony The experience your customers receive when contacting your business can create the right or wrong impression. Ultimately it builds a...Read More
We need a bigger trophy cabinet!
The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide,...Read More
Dispel the myths and concerns around Cloud Computing
Cloud Computing is transforming the way businesses communications structures are designed and built. However, number of high-profile security and data breaches, with the potential to...Read More
How safe is your data? Protect your data with Cloud Computing
Many business owners have concerns around Cloud storage and security. Virtual servers allow Cloud IT providers to essentially run your infrastructure for you, and some...Read More
A Mons-terrific win!
Gamma Ball Rally 2018 - Monsters-Incom! Following an incredible three-day adventure, the Incom-CNS team have brought home the prestigious first-place trophy after competing against 30...Read More
Double Delights – Comms National Awards 2018!
Following last year’s epic double awards wins for “Best Enterprise Reseller of the Year” and “Best Enterprise Cloud Solution”, the Incom-CNS Group has been recognised in two categories...Read More
Incom-CNS Sponsors Fiesta on the Field!
Showing our support for Middlewich Cricket Club's 2018 Fiesta on the Field Summer fundraiser was a great honour. Middlewich Cricket Club’s summer event raises vital funds...Read More
Want to give your customers the perfect first impression?
Bespoke on Hold Messaging Solutions On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they...Read More
How To Assure Network and Service Quality
People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms...Read More
Best Practices for Cloud Communications Migration
Businesses are more mobile and connected than ever. Migrating telephony and other communications to the Cloud are one of the most sensible ways modern companies...Read More
Incom-CNS Shortlisted For Best Apprenticeship Scheme Award!
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the “Best Apprenticeship Scheme” category for the 2018 Comms Dealer Sales and Marketing Awards,...Read More
5 Ways Your Telephony Systems Are Costing Your Business
Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified...Read More
An EGGS-CELLENT surprise for all at Incom-CNS!
A big THANK YOU to the bosses at Incom-CNS for treating us to a wonderful Easter surprise, delivered by our wonderful Easter bunnies. As a...Read More
5 Key Considerations – Choosing A SIP Trunk Provider
Selecting the right SIP Trunk provider Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers....Read More
Samsung Galaxy S9 – Available for Pre-Order!
Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galaxy S9 handset from Incom-CNS. The Samsung S9 enables you, your business...Read More
Moving Premises? Considered Your Business Communications?
Moving into new premises is an exciting time for any company but there is a lot to consider. How much will it cost? How should...Read More
Incom-CNS Sponsors Under 16’s Football Talent!
As long-standing advocates of supporting local communities, therefore we jumped at the chance to sponsor Aspull Juniors FC Dynamos new football kit. We believe supporting...Read More
Do Your Business Continuity Plans Cover Telecoms?
No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software...Read More
Eliminate Patient Stress – Horizon Integrator for EMIS!
Good news for NHS and GP surgeries! Gamma Horizon has integrated with EMIS, a leading CRM used by the NHS and GP surgeries all...Read More
Festive Fun for Incom-CNS at Exclusive Private Pub!
This year’s Incom-CNS christmas party was held at a secret area inside award-winning Refuge Restaurant at the Principal Hotel, Manchester. The bespoke private pub was...Read More
Festive Support from the Incom-CNS team!
Season’s Greetings – Here’s to a Prosperous 2018! Over the festive period, a skeleton staff will be in operation to assist our customers. For engineer...Read More
5 Mobile Device Risks & How To Protect Your Organisation
On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the...Read More
Join Our Team – Home-based Field Engineer
Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. Therefore the successful candidate will have...Read More
Incom-CNS Supports Children In Need 2017!
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a...Read More
8 Key Benefits Of Migrating To Cloud Telephony
Key Benefits Of Migrating Telephony And Communications To The Cloud Cloud computing, software and storage is the way forward. We believe that businesses wanting to...Read More
7 Steps To Ensure A Successful Migration To Cloud Communications
Migrating mission-critical services to the cloud are an increasingly popular choice amongst UK businesses. According to the Cloud Industry Forum (CIF), cloud adoption rates are at 88%,...Read More
28 Years Young and We’re Number 1!
We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of. Since...Read More
Driving Productivity And Innovation With Unified Communications
There has been a lot of noise in recent years around ‘Unified Communications’. Furthermore, digital technology is making new ways of working. Collaborating and sharing...Read More
It’s Official! We’re the Best in the UK!
The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running! Judged by impartial, industry experts,...Read More
On Premises vs. Cloud: Telecoms for Businesses
As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier. Customers feel better...Read More
Could Your Business Save Money With SIP Trunks?
'Digital Transformation' is a phrase that has been knocking about for several years now. Dressed up and surrounded by high-priced consultants, 'digital transformation' can appear...Read More
Mitel Completes Acquisition of ShoreTel
Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of...Read More
Is It All Over For ISDN?
In a word, yes! Without ISDN (Integrated Service Digital Network), the Internet revolution would not have happened as quickly. ISDN replaced slower, dial-up broadband solutions,...Read More
Industry Acclaim for Healthcare and Public Sector Solutions
Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three...Read More
Ed’s Efforts go Viral!
Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene...Read More
Santa’s Elf Workshop!
Save the Children's, Christmas Jumper Day took place on Friday 16th December. People across the UK donning their festive knits to help raise funds to...Read More
Multi Award Winners are on Cloud 9
Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and...Read More
Double Glory for Incom-CNS
Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious...Read More
Leeds Law Firm Chooses Incom as Sole Provider
Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new...Read More
The contact centre as touchpoint for service excellence
In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future. They...Read More
High Street Retailer Drives Superior Customer Service
High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom). This will enhance staff collaboration...Read More
Why digitisation is critical to the housing sector
The need for digital services has never been stronger. According to recent research, over a fifth of us will always opt for a digital service,...Read More
Unified Communications in the Retail Sector
A white paper published today by Incom-CNS confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising...Read More
Connected retail and the rise of “me-tailing”
In the third in our series of guest blogs, Iain Warde, IT Support Manager at Clothingsites.co.uk, reflects on the current challenges facing the retail sector...Read More
Are you ready for Bring Your Own Device?
Technology is a driver of competitive advantage and innovation in the business world, but with such progression comes challenges. Technology is forever evolving and keeping...Read More
E-Commerce is proving costly – but primary content can help
High Street Outlets vs E-Commerce Stores Bradford Shellhammer, co-founder of design-centric online retailer Fab.com, recently made an eyebrow-raising claim: that bricks-and-mortar stores are becoming more...Read More
CardOneBanking Drives UK Expansion with ShoreTel UC
Online current account provider CardOneBanking has selected ShoreTel Unified Communications (UC) platform and ShoreTel Enterprise Contact Centre (ECC) from Incom-CNS to support their UK expansion. ...Read More
Why customer service excellence takes more than 140 characters
Have you noticed how we have become a world of prolific “sharers”, creating content on the fly with smartphone apps, and broadcasting our ideas and...Read More
Stafford and Rural Homes Enhances Tenant Services with ShoreTel
ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution for Stafford Rural Homes Social landlord, Stafford and Rural Homes (SARH) has deployed a...Read More
How to build an agile housing provider
Communications Solutions In The Housing Sector Today’s housing providers are undergoing massive change. They need to be commercially viable, maintain service levels to tenants and...Read More
Incom Publishes Housing Sector White Paper
Incom-CNS whitepaper delivers an in-depth review of the factors influencing the social housing sector. It highlights how a Unified Communications (UC) strategy can help providers...Read More
Incom Achieves Investors in People Accreditation
Incom-CNS has been awarded the Investors in People Standard, demonstrating their commitment to realising the potential of their people. Incom-CNS - Our Story Established over...Read More
Incom Team Runs Conwy Half Marathon for Kids N Cancer
An intrepid team of long-distance runners from Incom are set to tackle the Conwy half marathon. They'll be raising much needed funds for children’s charity,...Read More
Incom Supports BBC Children In Need Appeal
Watched by over 7.7 million viewers, this year’s BBC Children in Need raised a record £37.1 million to help disadvantaged children and young people in...Read More
Transforming service delivery in Housing
In the second in our series of guest blogs, Karen Johnson, Head of Customer and Corporate Services at Teign Housing, explores how the use of...Read More
Incom Helps Teign Housing Enhance Tenant Services
Housing association Teign Housing has deployed a ShoreTel communications system from Incom-CNS as part of a strategic business plan to significantly improve the customer service...Read More
Building your communications strategy around flexible working
In the first of a series of guest blogs, Spencer Bradshaw, Head of Advanced Applications and Solution Architects, EMEA at ShoreTel, explores how changes in...Read More
Incom Bids for Glory at Comms National Awards 2015
We're proud to announce we've been shortlisted as finalists in two categories at the 2015 Comms National Awards. Following another record year for entries, Incom...Read More
Incom Triumphs at Gamma Ball Rally IV and Helps Raise £130,000!
Triumph for Incom Business Systems at the Gamma Ball Rally IV, as they take first place prize! 33 team entered this years rally. Following on...Read More
“JurassIncom Park” Team Feeling Predatory for Gamma Ball Rally IV!
Following the success of last year's Gamma Ball Rally, which raised over £96,000 for nominated charities, a team from Incom Business Systems is taking to...Read More
40,000 Businesses Boost their Broadband – What About Yours?
Government Broadband Voucher Scheme 40,000+ small and medium businesses (SMEs) across the UK have benefited from the Government’s Broadband Connection Voucher (CV) scheme. The scheme,...Read More
Are you boosting your business with superfast broadband?
Shortly before December 2015, the UK Government announced that the Connection Vouchers Scheme, which is part of the Super Connected Cities programme, had been extended...Read More
ShoreTel Delivers Lowest Costs for IP telephony and On-Premises UC
According to a recent comprehensive study by independent research firm, Nemertes, ShoreTel delivers the lowest first-year and five-year costs for IP telephony and on-premises unified...Read More
Incom Selected to Help Launch ShoreTel Cloud in the UK
ShoreTel Cloud Solution With the introduction of ShoreTel Cloud for Partners, Incom-CNS is delighted to have been selected to help launch this new solution to...Read More
Incom Takes Swift Action for Swiis Foster Care
The Challenge Sometimes in business, we are thrown a curveball (just to keep things interesting!) Recently, Incom helped one of our valued customers hit a...Read More
Shadow IT – a call to arms for Unified Communications?
IT Seal of Approval and Software Security Some of us have worked long enough to remember the heady days when the IT department had full...Read More
Incom Joins Forces with Complete Network Services!
Incom and CNS Join Forces We’re delighted to announce that we have joined forces with Complete Network Services (CNS) to create a market-leading communications business...Read More
Incom Makes Excellence a Habit
Since our inception in 1989, Incom has held BSI quality assurance and, over 25 years later, we are still strongly committed to the benefits of...Read More
Why the VfM standard acts a wake-up call to the housing sector
The latest assessment of registered housing providers’ value for money (VfM) submissions published in February 2015 by the Homes and Communities Agency (HCA) reported an...Read More
Reinventing the customer experience in the insurance sector
It’s not an easy time to be an insurance company. Cultural, operational and general market challenges are converging to shift the market landscape, plus widespread...Read More
Industry Honours for Incom’s Legal Solution
For the ninth consecutive year, Incom is a finalist in the Convergence Channel's most prestigious and sought after honours, the Comms Business Awards. Incom is...Read More
Camaraderie at its Height for Kid’s Charity Kidscan
For the fifth year running, we are fielding a team of fabulous fundraisers at the Great Manchester Run on Sunday 10 May. This year, Incom...Read More
Incom Sponsors Old Bolts
Continuing our long-standing relationship with Old Boltonians Football Club, Incom is delighted to announce that we’ve taken on the prestigious 1st XI team sponsorship until...Read More
The Incom team are in for an eggs-tra sweet weekend, thanks to their eggs-traordinary bosses! As a gesture of gratitude to their hard-working team, the...Read More
Revolutionising customer experience with omnichannel communications
The insurance business is one of the most competitive industries and faces multiple challenges. In a worldwide survey in collaboration with FEMA, Capgemini uncovered that...Read More
Swiis Foster Care Benefits from Incom’s ShoreTel Expertise
At Incom, we pride ourselves on delivering exceptional customer service. We also emphasise the need to provide impartial advice and support, so that all of...Read More
Why clients, staff and IT love Unified Communications
Many law firm clients are emerging from the downturn with different expectations of the professional services they rely on, particularly legal. Financial pressures are forcing...Read More
Key Appointments boost Incom’s Business Development team
Incom has enhanced its business development team with two key appointments. Joining the team are James Hayward as Corporate Sales Manager, and Hugh Ramsey as...Read More
Why and how insurers must engage their customers in new ways
With 24,000 respondents across 30 countries, the 2014 Ernst & Young (EY) Global Customer Insurance Survey offers an authoritative insight into the factors impacting success...Read More
Why one size doesn’t fit all for business mobiles
The big mobile network providers might specialise in mobiles, but our experience suggests that many of them are distant from the real needs of their...Read More