News and blog
5 Top Tips: Save money and energy in 2021
Follow our 5 top tips to make sure you save energy and money for your business throughout lockdown and beyond. Whether you remain open, are working...
Read MoreEnergetic expansion
The award-winning Incom-CNS Group has added to its portfolio with a brand new energy division providing customers with cost savings via a straightforward and easy...
Read MoreIncom-CNS Enterprise
The Incom-CNS Group is delighted to end the year with more positive awards news. Incom-CNS has been nominated for ‘Best Enterprise ICT Solution (500+ users)’...
Read MoreThree is the magic number
The Incom-CNS Group is celebrating being undefeated champions of Unified Communications in the UK, as we were crowned winners of the Best UC Solution Award...
Read MoreNew partnership with global cyber security leaders
The Incom-CNS Group is excited to have launched a new strategic partnership with global cyber security leader, Palo Alto Networks.Together, Incom-CNS and Palo Alto combine...
Read MoreThe nominees are…
As the Emmys mark the start of the Awards Season in Hollywood, on this side of the pond the nominees were announced for the business...
Read MoreIncom-CNS awarded Q-Mark certification
The Incom-CNS Group is committed to continuously improving our service and always strives to exceed customer expectations. Achieving Q-Mark fire stopping installation certification compliments Incom-CNS’ ISO...
Read More[Au] SOME – Incom-CNS retains gold star
The Incom-CNS Group is celebrating after retaining top telecoms Gold Partner accreditation with industry giant, Mitel. Maintaining Mitel Gold Partner status reaffirms the Incom-CNS Group’s...
Read MoreISDN 2020 update: It’s time to move!
If you still have legacy ISDN services – it’s time to get moving! It is common knowledge that ISDN technology has reached end of life...
Read MoreWellbeing: Out of office
With the COVID-19 crisis still impacting heavily upon all of our daily lives, we thought we would use our blog to focus on the positives...
Read MoreHow to: Work from home
With most of us working from home for the past few weeks, and likely to continue remote working in some way for the foreseeable future,...
Read MoreRemote working – safeguarding your data
As the COVID-19 lockdown persists, we continue our series of blogs relating to remote working and protecting your business communications. Here, we share some best...
Read MoreIncom-CNS provide critical comms on the front line
The Incom-CNS Group is proud to provide critical services and support to hospitals, care homes and health centres across the UK during the COVID-19 pandemic....
Read MoreKeeping the conversation flowing
As the COVID-19 outbreak escalates, we follow up our blog, ‘First steps for your emergency Communications Plan’, by setting out key considerations with regards to...
Read MoreFirst steps for your emergency communications plan
The Incom-CNS Group continue to closely monitor the coronavirus (COVID-19) outbreak in the UK. Our services remain uninterrupted and our core teams are working remotely...
Read MoreIncom-CNS win top growth award
Global technology distributor Westcon has announced the winners of its 2020 Partner Awards, recognising those who have achieved the best results in the last 12...
Read More2020 vision
January 2020 marks the dawn of a new decade and as we look to the future with crystal-clear vision, it’s also worth a quick glance...
Read MoreFestive season Service Desk support
The Incom-CNS Group offices will be closing for the festive holidays as of Tuesday 24th December at 5pm. To confirm, our offices will therefore be...
Read MoreJoin the experts
As a multi award-winning business communications specialist, the Incom-CNS Group hosts regular, educational and informative webinars and events across the UK. With thirty years at...
Read MoreIncom-CNS retains Best Enterprise UC title at Comms National Awards
There was yet more glory for the Incom-CNS team at the Comms National Awards in London last night, as we overcame unprecedented competition to retain...
Read MoreIncom-CNS 30th Anniversary Stakes
As the Incom-CNS Group celebrates thirty years at the top of the business communications industry, we took the opportunity to celebrate our amazing team and...
Read MoreGamma Ball Rally 2019 – Incom-redible!
Before the summer comes to an abrupt end, each September we look forward to an incredible three-day charity adventure – that’s right, we’ve started our...
Read MoreAre you thinking of moving to Cloud Computing?
Choosing a cloud IT provider: key considerations Over the last few years there has been a steady move from traditional infrastructure to cloud computing, due...
Read MoreHow would your business respond to server failure?
What would be the cost to your business if your current server failed? It’s the stuff of nightmares…the server has gone down, data cannot be...
Read MoreMobile working: how to protect your business from security risks
Mobile working: how to protect your business from security risks Mobile working is a risky business. It involves workers taking laptops or mobile devices away...
Read MoreThe benefits of fully managed services
One of the key decisions that business owners face, is deciding when and where to invest money. There are many new technologies available to streamline...
Read MoreAnother day, another award!!
Celebrations all round at Incom-CNS HQ after being awarded ‘Collaborative Partner of the Year’ at Virtual1’s first exclusive showcase event, ‘FutureConnect’. Pictured left to right: Tom...
Read MoreIncom-CNS Charity 5-aside Football!
The Incom-CNS Group is excited to have been chosen to take part in a charity 5-a-side football tournament to fundraise for The Lord Mayor of...
Read MoreIs your business set up properly for Mobile Working?
Mobile Working: accessibility vs. security Mobile working is key to the smooth running of many businesses. It allows workers to communicate and access documents while...
Read MoreBespoke On Hold Audio Services
Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves: 70% of...
Read MoreCloud telephony: Increase productivity and reduce your costs
If you are thinking about migrating to cloud telephony, you may have concerns about disruption to your business, or whether the benefits are worth the...
Read MoreWebsite launch marks 30 glorious years
As the Incom-CNS Group celebrates 30 years at the top of the business communications industry, the launch of a new website and success of recent...
Read MoreGuest Blog from Virtual1 CEO, Tom O’Hagan
Delivering connectivity to the UK’s second internet city! Virtual1 have been working closely with Incom-CNS for over 5 years now, and when it came to...
Read More7 steps for successful migration to Cloud Computing
Successful Cloud Migration Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing...
Read MorePart 3 – On premises vs. cloud computing – Security
Cloud platforms are designed to give your infrastructure a high level of resilience, with built in firewall and VPN (Virtual Private Network). The VPN is...
Read MorePart 2 – On premises vs. cloud computing – Speed & scalability
A cloud communications provider will help you to configure a service that meets the current business requirements. As the business grows, your infrastructure will keep...
Read MorePart 1 – On premises vs. cloud computing – Cost savings
Cloud computing is a service based on virtual servers, from which normal business applications can be run. Virtual servers are an alternative to traditional on-premises...
Read MoreTransforming your business with cloud-based contact centres
The number of businesses moving to Cloud contact centre solutions continues to rise. Businesses typically spend a large percentage of their marketing budget encouraging potential...
Read MoreIncom-CNS Group branches out into South Wales
The Incom-CNS Group is enjoying further growth with the launch of Incom Wales. Headed up by industry stalwarts, Dean James and Ian England, the move...
Read MoreGamma platinum partner status for Incom-CNS Group
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business communications supplier and network operator, Gamma. What is Gamma Platinum Partner Status...
Read MoreSeasonal Greetings and Service Desk Support!
The Incom-CNS offices will be closing for the festive holidays as of Friday 21st December at 5pm. To confirm, our offices will therefore be closed on...
Read MoreIs your communications infrastructure future-proof?
The world of business and the way we work is changing fast. For a business to stay ahead of the competition, time should be spent...
Read MoreCustomer Experience – The Benefits of Cloud Telephony
Part 2: How Cloud Telephony is Transforming Customer Experience There are many ways your businesses may communicate with customers, and customers to contact your business....
Read MorePart 1: Change how you communicate with your customers
The Benefits of Cloud Telephony The experience your customers receive when contacting your business can create the right or wrong impression. Ultimately it builds a...
Read MoreWe need a bigger trophy cabinet!
The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide,...
Read MoreDispel the myths and concerns around Cloud Computing
Cloud Computing is transforming the way businesses communications structures are designed and built. However, number of high-profile security and data breaches, with the potential to...
Read MoreHow safe is your data? Protect your data with Cloud Computing
Many business owners have concerns around Cloud storage and security. Virtual servers allow Cloud IT providers to essentially run your infrastructure for you, and some...
Read MoreA Mons-terrific win!
Gamma Ball Rally 2018 - Monsters-Incom! Following an incredible three-day adventure, the Incom-CNS team have brought home the prestigious first-place trophy after competing against 30...
Read MoreMonsters Incom!
Today sees the start of the Gamma Ball Rally Comms industry fundraiser organised by Gamma. This year the Incom-CNS team are back to terrorize the...
Read MoreDouble Delights – Comms National Awards 2018!
Following last year’s epic double awards wins for “Best Enterprise Reseller of the Year” and “Best Enterprise Cloud Solution”, the Incom-CNS Group has been recognised in two categories...
Read MoreIncom-CNS Sponsors Fiesta on the Field!
Showing our support for Middlewich Cricket Club's 2018 Fiesta on the Field Summer fundraiser was a great honour. Middlewich Cricket Club’s summer event raises vital funds...
Read MoreWant to give your customers the perfect first impression?
Bespoke on Hold Messaging Solutions On average, 94% of a company’s marketing budget is spent trying to get people to call their business. When they...
Read MoreHow To Assure Network and Service Quality
People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms...
Read MoreBest Practices for Cloud Communications Migration
Businesses are more mobile and connected than ever. Migrating telephony and other communications to the Cloud are one of the most sensible ways modern companies...
Read MoreIncom-CNS Shortlisted For Best Apprenticeship Scheme Award!
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the “Best Apprenticeship Scheme” category for the 2018 Comms Dealer Sales and Marketing Awards,...
Read More5 Ways Your Telephony Systems Are Costing Your Business
Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified...
Read MoreAn EGGS-CELLENT surprise for all at Incom-CNS!
A big THANK YOU to the bosses at Incom-CNS for treating us to a wonderful Easter surprise, delivered by our wonderful Easter bunnies. As a...
Read More5 Key Considerations – Choosing A SIP Trunk Provider
Selecting the right SIP Trunk provider Only a few years ago, in 2012, organisations were starting to consider moving business telephony and communication online through SIP providers....
Read MoreSamsung Galaxy S9 – Available for Pre-Order!
Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galaxy S9 handset from Incom-CNS. The Samsung S9 enables you, your business...
Read MoreMoving Premises? Considered Your Business Communications?
Moving into new premises is an exciting time for any company but there is a lot to consider. How much will it cost? How should...
Read MoreIncom-CNS Sponsors Under 16’s Football Talent!
As long-standing advocates of supporting local communities, therefore we jumped at the chance to sponsor Aspull Juniors FC Dynamos new football kit. We believe supporting...
Read MoreDo Your Business Continuity Plans Cover Telecoms?
No one expects disaster to strike. Business owners and managers have multiple worries, but how often does fire, theft, flood damage, power failures, catastrophic hardware/software...
Read MoreEliminate Patient Stress – Horizon Integrator for EMIS!
Good news for NHS and GP surgeries! Gamma Horizon has integrated with EMIS, a leading CRM used by the NHS and GP surgeries all...
Read MoreFestive Fun for Incom-CNS at Exclusive Private Pub!
This year’s Incom-CNS christmas party was held at a secret area inside award-winning Refuge Restaurant at the Principal Hotel, Manchester. The bespoke private pub was...
Read MoreFestive Support from the Incom-CNS team!
Season’s Greetings – Here’s to a Prosperous 2018! Over the festive period, a skeleton staff will be in operation to assist our customers. For engineer...
Read More5 Mobile Device Risks & How To Protect Your Organisation
On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the...
Read MoreJoin Our Team – Home-based Field Engineer
Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. Therefore the successful candidate will have...
Read MoreIncom-CNS Supports Children In Need 2017!
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a...
Read More8 Key Benefits Of Migrating To Cloud Telephony
Key Benefits Of Migrating Telephony And Communications To The Cloud Cloud computing, software and storage is the way forward. We believe that businesses wanting to...
Read More7 Steps To Ensure A Successful Migration To Cloud Communications
Migrating mission-critical services to the cloud are an increasingly popular choice amongst UK businesses. According to the Cloud Industry Forum (CIF), cloud adoption rates are at 88%,...
Read More28 Years Young and We’re Number 1!
We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of. Since...
Read MoreDriving Productivity And Innovation With Unified Communications
There has been a lot of noise in recent years around ‘Unified Communications’. Furthermore, digital technology is making new ways of working. Collaborating and sharing...
Read MoreIt’s Official! We’re the Best in the UK!
The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running! Judged by impartial, industry experts,...
Read MoreOn Premises vs. Cloud: Telecoms for Businesses
As invaluable as we find email, there is nothing as simple as picking up the phone and calling a client or supplier. Customers feel better...
Read MoreTeam Building
As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is proud to welcome on board our latest recruits, Beck...
Read MoreCould Your Business Save Money With SIP Trunks?
'Digital Transformation' is a phrase that has been knocking about for several years now. Dressed up and surrounded by high-priced consultants, 'digital transformation' can appear...
Read MoreMitel Completes Acquisition of ShoreTel
Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of...
Read MoreIs It All Over For ISDN?
In a word, yes! Without ISDN (Integrated Service Digital Network), the Internet revolution would not have happened as quickly. ISDN replaced slower, dial-up broadband solutions,...
Read MoreIndustry Acclaim for Healthcare and Public Sector Solutions
Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three...
Read MoreEd’s Efforts go Viral!
Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene...
Read MoreSanta’s Elf Workshop!
Save the Children's, Christmas Jumper Day took place on Friday 16th December. People across the UK donning their festive knits to help raise funds to...
Read MoreMulti Award Winners are on Cloud 9
Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and...
Read MoreDouble Glory for Incom-CNS
Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious...
Read MoreFront-runners to Do the Double!
We are proud of the fact that every year since 2006, Incom has been selected as a Finalist in at least one category of the...
Read MoreLeeds Law Firm Chooses Incom as Sole Provider
Incom has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison. The Group will implement the law firm’s new...
Read MoreThe contact centre as touchpoint for service excellence
In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future. They...
Read MoreHigh Street Retailer Drives Superior Customer Service
High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom). This will enhance staff collaboration...
Read MoreWhy digitisation is critical to the housing sector
The need for digital services has never been stronger. According to recent research, over a fifth of us will always opt for a digital service,...
Read MoreUnified Communications in the Retail Sector
A white paper published today by Incom-CNS confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising...
Read MoreConnected retail and the rise of “me-tailing”
In the third in our series of guest blogs, Iain Warde, IT Support Manager at Clothingsites.co.uk, reflects on the current challenges facing the retail sector...
Read MoreAre you ready for Bring Your Own Device?
Technology is a driver of competitive advantage and innovation in the business world, but with such progression comes challenges. Technology is forever evolving and keeping...
Read MoreE-Commerce is proving costly – but primary content can help
High Street Outlets vs E-Commerce Stores Bradford Shellhammer, co-founder of design-centric online retailer Fab.com, recently made an eyebrow-raising claim: that bricks-and-mortar stores are becoming more...
Read MoreCardOneBanking Drives UK Expansion with ShoreTel UC
Online current account provider CardOneBanking has selected ShoreTel Unified Communications (UC) platform and ShoreTel Enterprise Contact Centre (ECC) from Incom-CNS to support their UK expansion. ...
Read MoreWhy customer service excellence takes more than 140 characters
Have you noticed how we have become a world of prolific “sharers”, creating content on the fly with smartphone apps, and broadcasting our ideas and...
Read MoreStafford and Rural Homes Enhances Tenant Services with ShoreTel
ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution for Stafford Rural Homes Social landlord, Stafford and Rural Homes (SARH) has deployed a...
Read MoreHow to build an agile housing provider
Communications Solutions In The Housing Sector Today’s housing providers are undergoing massive change. They need to be commercially viable, maintain service levels to tenants and...
Read MoreIncom Publishes Housing Sector White Paper
Incom-CNS whitepaper delivers an in-depth review of the factors influencing the social housing sector. It highlights how a Unified Communications (UC) strategy can help providers...
Read MoreIncom Achieves Investors in People Accreditation
Incom-CNS has been awarded the Investors in People Standard, demonstrating their commitment to realising the potential of their people. Incom-CNS - Our Story Established over...
Read MoreIncom Team Runs Conwy Half Marathon for Kids N Cancer
An intrepid team of long-distance runners from Incom are set to tackle the Conwy half marathon. They'll be raising much needed funds for children’s charity,...
Read MoreIncom Supports BBC Children In Need Appeal
Watched by over 7.7 million viewers, this year’s BBC Children in Need raised a record £37.1 million to help disadvantaged children and young people in...
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