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Case Study

Incom-CNS Group – Remote working

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Incom-CNS implements emergency business continuity plan early on in coronavirus crisis to enable remote working for office-based team utilising existing Mitel MiVoice for Business Unified Communications platform with MiCollab and MiTeam Meetings

  • Swift implementation
  • Resilient virtual network
  • Optimised efficiency
  • Preserved user functionality
  • Integration with third party applications
  • Streamlined Collaboration
  • Easy-to-use Unified Communications
  • Mobility and web conferencing
  • Maintained call handling and routing
  • Accurate management information
  • Upheld Customer Service levels
Jason Kilvert, CTO, Incom-CNS Group

We promptly adapted our way of working so that this crisis had as negligible an impact on our business operations as possible, meaning we felt confident we could keep our team safe and continue to support our customers for the duration of the outbreak in the UK.

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