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Bespoke On Hold Audio Services

Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves:

  • 70% of all business callers are put on hold
  • 60% of callers left unattended hang up
  • 88% of callers surveyed preferred message recordings to radio silence

94% of all advertising budget is aimed at generating inbound calls. The on hold experience your business delivers could be the difference between keeping satisfied loyal customers. Even worse, you could lose customers and prospects to your competition.

By providing a professional on hold experience, agents are much more likely to be presented with happier, engaged callers.

How we can help you

Our expert team can help you design a solution that matches your business, sector and objectives. The result being an impressive impact and professional image every time.

  • On hold marketing– Compliments your existing promotions by creating endless marketing opportunities. Importantly, it stops callers hanging up, and give callers a professional image.
  • Auto attendant – Directs calls to the right person or department. This ensures you don’t lose callers before they’ve even spoken to your team. By updating your message several times a year, you can ensure your business callers are kept informed of your latest developments and promotions.
  • Answer machine messages – Lets callers know they are still important and valued even though you can’t take the call. This is especially vital when lines are busy, or premises are closed with a professional answer phone message.

Why use professional audio services?

Professional audio services not only reduce caller abandonment rates, they can be used as a valuable sales and marketing tool to entertain and inform customers and prospects:

  • Strengthening customer relationships– Instantly creates a strong first impression by letting customers know they are being dealt with, providing reassurance in your products and services
  • Enhanced corporate image– Even if you have a small team, a professional audio message with music to suit your business can give callers the impression of larger operation
  • Increased profitability– Callers who hear an on-hold message are more likely to make a purchasing decision based on what they have heard whilst on hold
  • Avoiding impersonal automated sounds or silence– The use of music and messages will provide a more pleasurable on hold experience, prevent callers from thinking they have been cut off and psychologically reduce holding time
  • Increased product and service awareness– Update your on-hold messages in conjunction with your marketing and promotions plans and cross promote products and services to prospects and provide existing customers with relevant updates
  • Improved efficiency and productivity– Callers can be directed to the right department by picking the right option, resulting in a less interruptions and a significant reduction in the time spent by team members answering calls not related to their department

Want to learn more? Try our demo

Visit our demo page and create your own professional audio production. On this page you’ll see how simple it is to create your own personalised music on hold production.

Visit our demo page here

Bespoke Message On Hold Solutions

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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