Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

8 Key Benefits Of Migrating To Cloud Telephony

Key Benefits Of Migrating Telephony And Communications To The Cloud

Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.

On average, most PBX systems (private branch exchange) only last for 8.5 years, which means companies with on-premises hardware have an opportunity to move away from legacy technology for a fraction of the cost, when their current systems need upgrading.

If you’re responsible for your business telephony systems, this post will provide you with some compelling reasons to migrate to cloud telephony. Read on…

Over the years, most small and medium enterprises will have accumulated a mishmash of communication tools and technology. Landlines, managed from a PBX. Smartphones. Email, sometimes connected to a CRM. SMS. Video and audio conferencing facilities, and new social media channels and cloud-based messaging systems and apps. It can get confusing, not to mention, expensive.

Benefits of Cloud Telephony Migration

#1: Unify & Simplify

Instead of managing multiple systems and phones, you can have one system manage everything. No more worrying about the expenses and maintenance of hardware since everything within a contract is managed and maintained by the communication provider. Your IT team won’t need to worry about the PBX anymore.

Financially, instead of managing multiple contracts, everything – as far as possible (some third-party contracts may be outside the scope of a unified plan) – will come out in one monthly payment. Making admin less of a headache.

#2: Modern Features

Legacy PBX systems make it difficult, if not impossible, to access modern communication channels. Not only does this put your business at a disadvantage, often forcing companies to accumulate a mishmash of overlapping systems, but it is harder to work together as a team, collaborate and communicate effectively with customers.

Cloud communications eliminate these issues, without the expense of an upfront capital investment.

#3: Scalable and Flexible

Scaling up or down, according to demand and the ebb and flow of staff in a business, isn’t easy with PBX systems. However, with a hosted communications package, you can easily increase or decrease headcount as needed. Businesses can concentrate on commercial objectives instead of worrying about the technology that keeps everything operational.

#4: Mobility

Smartphones are an essential feature of modern business communications. Apps and the ability to take calls – on a work phone (so staff don’t need to give out personal numbers) – anywhere are integral to how the majority of people work.

Modern professionals and knowledge economy workers need the flexibility a mobile provides, which for the sake of ensuring communications are unified, should be connected with on-site systems, storage and recording facilities.

#5: Affordable

Hosted unified cloud solutions are available at a range of price points, affordable for smaller businesses and comprehensive enough to manage the needs of large enterprises, including those that rely more than most on communications, such as call centres. Cloud telephony packages can include landline and mobile contracts, hardware, maintenance and software, depending on the needs of your business and budgetary constraints.

#6: Built-in Business Continuity

Disaster can strike at any time. With operational services in the cloud, you are prepared and ready with immediate built-in business continuity. Cloud systems aren’t affected by localised problems, including power cuts and natural disasters. And even if something happens near one data centre, there are redundancies and backup power generators, making your communication systems disaster proof.

#7: Integration

Most Unified Communications solutions can integrate with other business communication apps and third-party services, such as customer relationship management (CRM) solutions. This makes it easier to ensure your team provide a personalised service when customers or clients call.

#8: Increase Productivity

With Unified Communications, your team will reap the benefits of better collaboration and a more joined up communications system. This has a positive impact on overall productivity, particularly for businesses that want to enable more remote working. Many studies show that remote working boosts productivity, but only when business communications are optimised to support those employees.

Everything your telephony partner provides should drive continuous improvements and help your team achieve higher levels of productivity, without the expense and headaches that legacy systems cause. Migrating telephony and communications to the cloud makes it easier for managers and staff to focus on their jobs and goals, with the most efficient integrated cloud communication system operating at the touch of a button.

If you would like to find out more, get in touch with our team. Call 0800 054 2576 or contact us here.

Download our Emergency Communications Plan worksheet to align your business continuity planning with your business telecoms.

Get in touch


0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.


Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

What we’re saying

30th Nov, 2019

Join the experts

Read More
11th Oct, 2019

Incom-CNS retains Best Enterprise UC title at Comms National Awards

Read More
28th Sep, 2019

Incom-CNS 30th Anniversary Stakes

Read More