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5 Ways Your Telephony Systems Are Costing Your Business

Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified and flexible communication systems.

Even when older telephony systems still work, on-site PBX (private branch exchanges) are increasingly at risk from failing. Sourcing spare parts and engineers capable of fixing them will get more difficult, and expensive. Not investing now will cost more in the future.

If you’ve not switched over to high-speed fibre broadband or another up-to-date alternative, you soon won’t have a choice, with networks no longer supporting ISDN (Integrated Service Digital Network) after 2025. Customers and staff need to work with companies that support modern, faster communication channels; your businesses depend on this, now more than ever.

If this sounds like scaremongering, it’s not. Below are five ways your legacy telephony systems are costing your business.

Legacy Telephony Systems: Bottom Line and Intangible Costs

#1: Higher running costs

Compared with modern solutions, such as SIP – Session Initiation Protocol (SIP) – trunking, an Internet-based service that connects Voice over Internet Protocol (VoIP) customers to traditional phone networks, PBX systems are expensive. Similar to the cost of keeping servers on-site instead of the cloud, you have all of the hardware and maintenance to include in the budget.

#2: Reduced flexibility

Businesses that need to move, expand, or need another office/site, can scale more easily with cloud-based systems. The same is true if your headcount goes up or down. Unified Communications offer the kind of flexibility that is more expensive and time consuming with legacy technology.

#3: Missing out on savings

Telephony systems that aren’t compatible with modern technology also have higher operating costs. New phone systems can take advantage of lower voice, video and data costs, which means you can save even more over the year.

#4: Vulnerable systems

Out-dated systems, with less sophisticated security, are more vulnerable to hackers and cyber criminals. We saw that with the WannaCrypt – ransomware – an attack that crippled the NHS earlier this year and the more recent Petya attack.

#5: Unable to cope with demand

Customers want quick responses, irrespective of the communication channel they use: phone, instant message, social media, email, or web chat. Front-line staff need access to CRM systems so that they can trace the contact history, which is normal in most medium to large companies. But these systems are only effective when the technology connecting staff to customers – and one another – is equally up-to-date; otherwise you end up with unhappy customers and frustrated staff.

Considering these costs, maintaining legacy systems can seem like a costly endeavour. Switching to modern, Unified Communications technology and services is smarter, better for customers and staff, and cheaper.

To find out more and discuss your requirements, contact our team. We would be delighted to talk you through the options and crunch the figures to see what savings your business could actually get.

Cheat sheet: Migrating from ISDN to SIP – A Roadmap download.

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0161 788 0000

We pride ourselves on offering businesses award-winning customer service and first-class advice on every aspect of business communications. We would love to learn more about you and your specific communications needs, so please get in touch.

Manchester University NHS Foundation Trust

The Trust has a long-standing relationship with Incom-CNS and considers them an important partner. The Mitel solution has delivered the increased resilience required for our critical services.

Premier Holidays

The Mitel solution from Incom-CNS has helped us to save money, improve our flexibility to manage seasonal demands, increase our efficiencies and deliver exceptional customer service.

The Range Superstores

Our customers can speak to the right person, first time, and this level of service sets us apart from the competition. In Incom-CNS and Mitel we have the perfect partnership.

Harley Medical Group

Throughout our relationship, I have found Incom-CNS to be very helpful and professional. I would not hesitate to recommend Incom-CNS to other companies.

Stafford and Rural Homes

The Mitel system from Incom-CNS will pay for itself in two years through significantly reduced management costs and savings on our telephone bill in the order of 20%.

Nine St John Street Chambers

We have worked with Incom-CNS for twenty years and trust their advice and technical capabilities. The Mitel platform is a reliable solution that meets our current and future requirements.

Ison Harrison Solicitors

Put simply, the Mitel Unified Communications solution deployed by Incom-CNS delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.

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